Research and analysis

Contacting HMRC: deaf and hard of hearing customers

Research into deaf and hard of hearing customers experiences of using HM Revenue and Customs' services.

Documents

Deaf and hard of hearing customer experience of HMRC contact

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Details

Research report on deaf and hard of hearing customers experiences and their preferred ways of contacting HM Revenue and Customs and other large organisations.

Updates to this page

Published 17 October 2012

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