Research and analysis

Tax credit customers needs during their transition out of the tax credit system

Research into the Information needs of tax credit customers during their transition out of the tax credits system.

Documents

Tax credit customers needs during their transition out of the tax credit system

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This research report focuses on customers current awareness and attitudes towards Universal Credit. It also aims to identify the information needs of tax credit customers before and during their transition from tax credits to Universal Credit.

Published 24 October 2012