Research and analysis

Tax credit customers needs during their transition out of the tax credit system

Research into the Information needs of tax credit customers during their transition out of the tax credits system.

• From: HM Revenue & Customs
• Published: 24 October 2012

Documents

Tax credit customers needs during their transition out of the tax credit system

Ref: HMRC Research Report 189

PDF, 275 KB, 57 pages

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Details

This research report focuses on customers current awareness and attitudes towards Universal Credit. It also aims to identify the information needs of tax credit customers before and during their transition from tax credits to Universal Credit.

Published 24 October 2012