Research and analysis

HMRC Customer Survey: 2008 to 2011 results

Analysis of results of the HMRC Customer Survey for 2008 to 2011.


HMRC Customer Survey 2008 to 2011

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Research report on customer experience and perceptions of HM Revenue and Customs (HMRC) for each of the 3 main customer groups (individuals, agents, and small and medium enterprises).

Published 6 June 2012