Research and analysis

HMRC Customer Survey: 2008 to 2011 results

Analysis of results of the HMRC Customer Survey for 2008 to 2011.

Documents

HMRC Customer Survey 2008 to 2011

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

Research report on customer experience and perceptions of HM Revenue and Customs (HMRC) for each of the 3 main customer groups (individuals, agents, and small and medium enterprises).

Updates to this page

Published 6 June 2012

Sign up for emails or print this page