Guidance

HM Land Registry portal: manage your organisation’s accounts

Business e-services customers can manage their accounts at any time.

Manage your organisation’s portal accounts

Additional services

If your organisation is an existing Business e-services customer, you can apply for additional services.

Update organisation account

An administrator can update an organisation’s contact details including address, email address, landline, mobile telephone number and fax number. Find out more in the guide Update a business unit account.

Change of organisation name

Business e-services customers must notify us if an organisation name changes because of a change of legal entity or re-branding. Find out more in the guide Change of organisation name.

Agreements

A responsible person should contact us in writing, by post or email, to request the suspension or termination of an organisation’s Network Access Agreement or Memorandum of Understanding.

Closure of an organisation’s Business e-services account

A responsible person should contact us in writing, by post or email, to notify us of the closure of an organisation or termination of a Business e-services account.

Manage the Variable Direct Debit (VDD) accounts

Apply for an additional VDD account

Complete the application form and mandate on pages 13, 14 and 15 of our VDD guide, Paying for Land Registry services by variable direct debit to apply for an additional VDD account.

Update the bank details of an existing VDD account

Complete a Variable Direct Debit mandate form to tell us about changes to the bank account details of a VDD account.

Update the name of a VDD Account Holder or to close a VDD account

A responsible person should send details of the change to:

HM Land Registry Accounts Receivable
PO Box 2079
Trafalgar House (6th Floor)
Croydon
CR90 9NU

DX 8888
Croydon 3

Manage responsible persons

Reset, Suspend or unsuspend a responsible person account

A responsible person can change or reset their password if they have set their Shared Secrets, or they must contact the Service Access Team.

Requests to suspend or unsuspend a responsible person account or to update contact details should be made to Service Access Team by the responsible person who can:

  • submit an electronic request via Administrative Services
  • submit a request in writing by email or post
  • make a verbal request by telephone

Update the personal details of a responsible person

A responsible person can only update their Preferred Contact Method by logging on to the portal and selecting Administrative Services > Personal Details.

Change a responsible person

A request for a new responsible person must be made by the existing responsible person or, if they have already left the organisation, from a duly authorised person within the organisation such as a company director, company secretary, partner or equivalent.

Requests should be made using form AFS6.

If you confirm that your existing responsible person has left the organisation and they had an administrator account we will also delete that account.

Please return their security token to the Service Access Team or dispose of it in accordance with Waste Electrical and Electronic Equipment (WEEE) environmental legislation.

If they were also an authorised user, you should direct one of your administrators to delete that account.

More information about the role of a responsible person is available in the HM Land Registry Business e-services technical manual.

Manage a deputy responsible person

The role of deputy responsible person has been created to assist organisations with the proper supervision of their employees’ use of our services. Deputy responsible persons can be nominated to cover for the responsible person when they are not available or to manage a particular group or office within your organisation.

Create a deputy responsible person account

Requests to create deputy responsible person accounts must be made to the Service Access Team by a responsible person who must complete form AFS5a, which can be submitted by email or post.

Reset a deputy responsible person password

A deputy responsible person can reset a deputy responsible person password if they have set their Shared Secrets, otherwise they must contact the Service Access Team.

Update the personal details of a deputy responsible person

A deputy responsible person can update their Preferred Contact Method by logging on to the portal and selecting Administrative Services > Personal Details.

Suspend, unsuspend or delete a deputy responsible person account

Requests should be made to the Service Access Team by a responsible person or a deputy responsible person (only if they are dealing with their own account) who can:

  • submit an electronic request via Administrative Services
  • submit a request in writing by email or post
  • make a verbal request by telephone

More information about the role of a deputy responsible person is available in the HM Land Registry Business e-services technical manual.

Manage administrators

Create administrator account

A responsible person or deputy responsible person should complete form AFS4a, which can be sent to us by email or post.

Reset an administrator’s password or security token

An administrator can reset or change their password or reset their security token by following the onscreen prompts in the Login Problem section on the HM Land Registry Portal Login page if they have set their Shared Secrets, otherwise, they must contact the Service Access Team.

Suspend, unsuspend, update or delete an administrator account

Requests to update or delete administrator accounts must be made to the Service Access Team by a responsible person or a deputy responsible person who can:

  • submit an electronic request via Administrative Services
  • submit a request in writing by email or post
  • make a verbal request by telephone

Manage authorised users

Your organisation’s administrators are responsible for managing all aspects of your authorised user accounts.

Update authorised user accounts

An authorised user can:

  • change or reset their password if they have set their Shared Secrets; otherwise they must refer to their organisation’s administrator.

  • set an alternative despatch address by logging into the portal and selecting Administrative Services.

Update authorised user role

The role associated with an authorised user account can be changed by their organisation’s administrator to control which services they have access to.

If your organisation applies for additional services, then your administrators must update authorised users roles in order for them to access those services. Find out more in the guide Update a user account

The roles and associated privileges for authorised users can be found in the HM Land Registry Business e-services technical manual.

Contact

Service Access Team

PO Box 650
Southfield House
Southfield Way
Durham
DH1 9LR
DX 313201 Durham 24

Published 31 August 2017