The British Consulate-General in Düsseldorf represents the UK government in North Rhine-Westphalia, Rhineland-Palatinate, Hessen and Saarland.

Getting help in Germany

If you need urgent medical help or are a victim of crime, call the local emergency services on 112. Contact your insurance provider if you have one. They will tell you what your policy covers, and what you need to do to make a claim.

In many situations, you will be able to help yourself without needing to contact the British Embassy. Check our guidance on:

If you need urgent or emergency assistance

We can help British nationals in emergencies in Germany. We will prioritise helping those who are vulnerable and need our help the most. For example if you:

  • have been injured or assaulted
  • are arrested for a crime
  • know a British national in Germany who has died and you need assistance

If you need emergency assistance, or if our guidance has not given you the help you need:

  • in North-Rhine Westphalia, Rhineland-Palatinate, Hessen or Saarland call +49 (0)21 194 480
  • in the UK (or elsewhere in Germany) call +44 (0)20 7008 5000

Our phone lines are open 24/7.

If you cannot use your passport

You can apply for an emergency travel document if you need to travel urgently and cannot use your passport because it is lost, stolen or damaged.

If you are travelling in more than 3 weeks, check if you can get a new or replacement passport in time to travel.

If you do not need to travel urgently, you should still report a lost or stolen passport.

Getting a visa to the UK

The British Embassy does not provide visas and cannot advise on UK visas. If you have any questions about the application process or your visa status, contact UK Visas and Immigration.

A Schengen visa or residence permit does not entitle you to travel to the UK without a visa. You can check whether you need a visa and apply for one.

Official documents and services we provide

We provide a limited range of notarial and documentary services when local notary publics, solicitors, or lawyers cannot provide them. You will need to pay a fee for these services.

Support for British nationals living in Germany

Read our guidance for living in Germany for information on travelling to, living, working and studying there.

You can find a full list of UK help and services available in Germany and read our useful information from the British Embassy in Berlin.

Other UK embassies and consulates in Germany

You can also find UK embassies and consulates in:

Our people

Contact us


British Consulate General Dusseldorf

British Consulate General Dusseldorf
Willi-Becker-Allee 10
40227 Dusseldorf
Germany

Telephone
+49 (0) 211 94480 / +44 20 7008 5000

Public access to the Consular Section is by appointment only.

The British Consulate General Dusseldorf will remain closed to the public on Friday, 8 March 2024. Appointments will not be available for that day. Consular services can still be contacted by phone on +49 (0)21 194 480.

24/7 support is available 365 days a year by telephone for all routine enquiries and emergencies. Please call +49 (0) 211 94480

Use our contact form for consular enquiries:
www.gov.uk/contact-consulate-dusseldorf

For enquiries that are not about consular assistance, email ukingermany@fcdo.gov.uk

German authorities should also contact us via ukingermany@fcdo.gov.uk

Access and opening times