The British Consulate-General in Düsseldorf represents the UK government in North Rhine-Westphalia, Rhineland-Palatinate, Hessen and Saarland.

Getting help in Germany

If you need urgent medical help or are a victim of crime, call the local emergency services on 112. Contact your insurance provider if you have one. They will tell you what your policy covers, and what you need to do to make a claim.

In many situations, you will be able to help yourself without needing to contact the British Embassy. Check our guidance on:

Getting help

If you cannot get the support you need from local services, the Foreign, Commonwealth & Development Office (FCDO) can help British people abroad.  

We prioritise emergencies and people who are vulnerable, for example, if someone’s:  

  • ill, injured, or involved in a crime  

  • with a British person who’s died

Get help from FCDO

If you cannot use your passport

You can apply for an emergency travel document if you need to travel urgently and cannot use your passport because it is lost, stolen or damaged.

If you are travelling in more than 3 weeks, check if you can get a new or replacement passport in time to travel.

If you do not need to travel urgently, you should still report a lost or stolen passport.

Getting a visa to the UK

The British Embassy does not provide visas and cannot advise on UK visas. If you have any questions about the application process or your visa status, contact UK Visas and Immigration.

A Schengen visa or residence permit does not entitle you to travel to the UK without a visa. You can check whether you need a visa and apply for one.

Official documents and services we provide

We provide a limited range of notarial and documentary services when local notary publics, solicitors, or lawyers cannot provide them. You will need to pay a fee for these services.

Support for British nationals living in Germany

Read our guidance for living in Germany for information on travelling to, living, working and studying there.

You can find a full list of UK help and services available in Germany and read our useful information from the British Embassy in Berlin.

Other UK embassies and consulates in Germany

You can also find UK embassies and consulates in:

Our people

Contact us

British Consulate General Dusseldorf

British Consulate General Dusseldorf
Willi-Becker-Allee 10
40227 Dusseldorf

Public access to embassies, high commissions and consulates is by appointment only

To call us 24/7 in an emergency or send us an online enquiry go to:

Access and opening times