Universal Credit: an introduction

Basic information about Universal Credit and how it works, including how to make a online claim and what claimants need to do in return.


This guidance provides basic information about the main features of Universal Credit, including how it helps people into full time work and towards financial independence.

It gives a brief overview of what Universal Credit is and why it is being introduced. It also covers the basics of how to make an online claim, what claimants will be expected to do in return, and what people can do now to get ready.

Part of the Universal Credit toolkit for partner organisations