The FCO's Customer Charter sets out it's commitment to providing a high level of service and details what it needs from you in return.
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Helping British nationals in difficulty overseas is a vital part of the work of the Foreign & Commonwealth Office (FCO). We provide advice and assistance and support to British nationals travelling overseas. Britons make over 50 million overseas trips each year and although the majority of those are trouble free, if things go wrong the British Embassy is there to help. The help we can provide is limited so it’s important to take as many precautions as possible before you travel, and to know what our limitations are. Our Customer Charter sets out our commitment to providing a high level of service to you and what we ask from you in return.