Child Benefit: general enquiries

Online

Report changes that affect your Child Benefit

Tell the Child Benefit Office about any changes to your family life.

Ask a question about Child Benefit

Send a general enquiry about your Child Benefit.

Webchat

Advisers can only talk to you about Child Benefit. They will not be able to transfer you to another webchat team.

Webchat is unavailable at the moment because of technical problems.

Phone

Call HMRC for information about eligibility, claiming and stopping Child Benefit, changing your personal details and making a complaint.

HMRC can only discuss your claim with you or someone you have authorised as your representative.

A partner or someone else can get general advice but they must be authorised to discuss a claim.

Have your National Insurance number or Child Benefit number with you when you call.

When you call

This helpline uses speech recognition software, so you will be asked why you are calling HMRC. Try to answer with short phrases and words, for example:

  • “change my address”
  • “question about claiming Child Benefit”
  • “I can no longer claim Child Benefit”

If you cannot use speech recognition software, find out how to deal with HMRC if you have additional needs.

You can also use NGT text relay if you cannot hear or speak on the phone: dial 18001 then 0300 200 3100.

Telephone:
0300 200 3100

Outside UK:
+44 161 210 3086

Opening times:

Monday to Friday: 8am to 8pm
Saturday: 8am to 4pm

HMRC may ask if you want to add voice identification to your account. You can find out more in the Voice Identification Privacy Notice.

Find out about call charges

Post

Write to HMRC for information about eligibility, claiming and stopping Child Benefit, changing your personal details and making a complaint.

HM Revenue and Customs - Child Benefit Office
PO Box 1
Newcastle Upon Tyne
NE88 1AA
United Kingdom

If you’re sending a complaint, write ‘complaint’ on the envelope.