Child Benefit: general enquiries
Tell the Child Benefit Office about any changes to your family life.
Use the online service or email to ask a question about your Child Benefit.
Webchat is unavailable at the moment because of technical problems.
Call HMRC for information about eligibility, claiming and stopping Child Benefit, changing your personal details and making a complaint.
HMRC can only discuss your claim with you or someone you have authorised as your representative. A partner or someone else can get general advice but they must be authorised to discuss a claim with the helpline.
0300 200 3100
0300 200 3103
+44 161 210 3086
8am to 8pm, Monday to Friday
8am to 4pm Saturday
Closed Sundays, Christmas Day, Boxing Day, and New Year’s Day
Please have your National Insurance number or Child Benefit number with you when you call.
Write to HMRC for information about eligibility, claiming and stopping Child Benefit, changing your personal details and making a complaint.
HM Revenue and Customs - Child Benefit Office
PO Box 1
Newcastle Upon Tyne
If you’re sending a complaint, write ‘complaint’ on the envelope.