Child Benefit: general enquiries

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Online forms

Your message using these forms is secure. If HMRC reply by email the information is not secure. If they need to contact you about anything confidential, they will reply by post or telephone.


  • Telephone: 0300 200 3100
  • Textphone: 0300 200 3103
  • Outside UK: +44 161 210 3086

HMRC can only discuss your claim with you or someone you have authorised as your representative.

Find out about call charges

Opening times:

8am to 8pm, Monday to Friday
8am to 4pm Saturday

Closed Sundays, Christmas Day, Boxing Day, and New Year’s Day

Best time to call:

Phone lines are less busy between 8am and 11am, Wednesday to Friday

Please have your National Insurance number or Child Benefit number with you when you call.


HM Revenue and Customs - Child Benefit Office

PO Box 1 Newcastle Upon Tyne NE88 1AA United Kingdom

If you’re sending a complaint, write “complaint’ on the envelope.

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Don’t include personal or financial information, eg your National Insurance number or credit card details.