Child Benefit: general enquiries

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Online forms

Webchat

Webchat is unavailable at the moment because of technical problems.

Phone

  • Telephone: 0300 200 3100
  • Textphone: 0300 200 3103
  • Outside UK: +44 161 210 3086

Call HMRC for information about eligibility, claiming and stopping Child Benefit, changing your personal details and making a complaint.

HMRC can only discuss your claim with you or someone you have authorised as your representative. A partner or someone else can get general advice but they must be authorised to discuss a claim with the helpline.

Find out about call charges

Opening times:

8am to 8pm, Monday to Friday
8am to 4pm Saturday

Closed Sundays, Christmas Day, Boxing Day, and New Year’s Day

Best time to call:

Phone lines are less busy between 8am and 11am, Wednesday to Friday

Please have your National Insurance number or Child Benefit number with you when you call.

Post

Write to HMRC for information about eligibility, claiming and stopping Child Benefit, changing your personal details and making a complaint.

HM Revenue and Customs - Child Benefit Office
PO Box 1
Newcastle Upon Tyne
NE88 1AA
United Kingdom

If you’re sending a complaint, write ‘complaint’ on the envelope.

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Don’t include personal or financial information, eg your National Insurance number or credit card details.