Child Benefit: general enquiries

Online

Ask HMRC online

Ask HMRC’s digital assistant to find information about:

  • claiming Child Benefit
  • the High Income Child Benefit Tax Charge
  • any change of circumstances for you or your child which may affect your claim

Check when you can expect a reply from HMRC

Find out when you can expect to receive a reply from HMRC to a query or request you’ve made.

If HMRC needs to contact you about anything confidential they’ll reply by phone or post.

Phone

Call HMRC for information about eligibility, claiming and stopping Child Benefit, changing your personal details and making a complaint.

You’ll need your National Insurance number.

HMRC can only discuss your claim with you or someone you have authorised as your representative. A partner or someone else can get general advice but they must be authorised to discuss a claim.

Before you call

The helpline uses speech recognition software, so you will be asked why you are calling HMRC. If you cannot use speech recognition software, find out how to get help from HMRC if you need extra support.

This helpline may also ask you some security questions. Make sure your personal details and address are up to date in your personal tax account or you could fail telephone security. If you do not have a personal tax account, you can create one before you check your details.

HMRC may ask if you want to add voice identification to your account. You can find out more in the Voice Identification Privacy Notice.

You can use Relay UK if you cannot hear or speak on the phone: dial 18001 then 0300 200 3100.

Telephone:
0300 200 3100

Outside UK:
+44 161 210 3086

Opening times:

Our phone line opening hours are:

Monday to Friday: 8am to 6pm

Closed weekends and bank holidays.

You can also find out information in:

Get help from HMRC if you need extra support.

Find out about call charges

Post

Write to HMRC for information about eligibility, claiming and stopping Child Benefit, changing your personal details and making a complaint.

HM Revenue and Customs — Child Benefit Office
PO Box 1
Newcastle upon Tyne
NE88 1AA
United Kingdom

If you’re sending a complaint, write ‘complaint’ on the envelope.