Child Benefit: general enquiries

Online

Report changes that affect your Child Benefit

Tell the Child Benefit Office about any changes to your family life.

Ask a question about Child Benefit

Use the online service or email to ask a question about your Child Benefit.

Webchat

Advisers can only talk to you about Child Benefit. They will not be able to transfer you to another webchat team.

Webchat is unavailable at the moment because of technical problems.

Phone

Call HMRC for information about eligibility, claiming and stopping Child Benefit, changing your personal details and making a complaint.

HMRC can only discuss your claim with you or someone you have authorised as your representative. A partner or someone else can get general advice but they must be authorised to discuss a claim with the helpline.

Telephone:
0300 200 3100

Textphone:
0300 200 3103

Outside UK:
+44 161 210 3086

Opening times:

Monday to Friday: 8am to 8pm
Saturday: 8am to 4pm

Opening times over Christmas and New Year

The following dates over Christmas and New Year have different opening times:

  • Monday 24 December: 8am to 4pm
  • Tuesday 25 December: closed
  • Wednesday 26 December: closed
  • Monday 31 December: 8am to 4pm
  • Tuesday 1 January: closed

Please have your National Insurance number or Child Benefit number with you when you call.

HMRC may ask if you want to add voice identification to your account. You can find out more in the Voice Identification Privacy Notice.

Find out about call charges

Post

Write to HMRC for information about eligibility, claiming and stopping Child Benefit, changing your personal details and making a complaint.

HM Revenue and Customs - Child Benefit Office
PO Box 1
Newcastle Upon Tyne
NE88 1AA
United Kingdom

If you’re sending a complaint, write ‘complaint’ on the envelope.