Child Benefit: general enquiries

Online

Ask a question about Child Benefit

Send a general enquiry about your Child Benefit.

You can also find out how to report changes that affect your Child Benefit, to tell the Child Benefit Office about any changes to your family life.

Webchat

Speak to an adviser online if you want to report a change in your circumstances.

HMRC can only discuss your claim with you or someone you have authorised as your representative.

A partner or someone else can get general advice but they must be authorised to discuss a claim.

Phone

Call HMRC for information about eligibility, claiming and stopping Child Benefit, changing your personal details and making a complaint.

HMRC can only discuss your claim with you or someone you have authorised as your representative.

A partner or someone else can get general advice but they must be authorised to discuss a claim.

Have your National Insurance number with you when you call.

When you call

This helpline uses speech recognition software, so you will be asked why you are calling HMRC. Try to answer with short phrases and words, for example:

  • “change my address”
  • “question about claiming Child Benefit”
  • “I can no longer claim Child Benefit”

If you cannot use speech recognition software, find out how to get help from HMRC if you need extra support.

You can also use Relay UK if you cannot hear or speak on the phone: dial 18001 then 0300 200 3100.

Telephone:
0300 200 3100

Outside UK:
+44 161 210 3086

Opening times:

Our phone line opening hours are:

Monday to Friday: 8am to 6pm

Closed on Sundays and bank holidays.

If your call is not urgent please use webchat to contact us.

You can also find out information in:

Get help from HMRC if you need extra support.

HMRC may ask if you want to add voice identification to your account. You can find out more in the Voice Identification Privacy Notice.

Find out about call charges

Post

Write to HMRC for information about eligibility, claiming and stopping Child Benefit, changing your personal details and making a complaint.

HM Revenue and Customs - Child Benefit Office
PO Box 1
Newcastle Upon Tyne
NE88 1AA
United Kingdom

If you’re sending a complaint, write ‘complaint’ on the envelope.