Collection

Guidance and practice notes for authorised immigration advisers

This collection brings together guidance on providing immigration advice services.

Published 7 August 2014
Last updated 27 April 2018 — see all updates

• From: Office of the Immigration Services Commissioner

Code of standards

1. The Commissioner's code of standards: OISC guidance note
   • 26 May 2017
   • Guidance

Client needs

1. Meeting the needs of vulnerable clients: OISC practice note
   • 24 April 2017
   • Guidance
2. Cover in the absence of an adviser: OISC practice note
   • 24 April 2017
   • Guidance
3. Signposting and referrals: OISC practice note
   • 24 April 2017
   • Guidance
4. Promotional material: OISC practice note
   • 24 April 2017
   • Guidance
5. Premises: OISC practice note
   • 24 April 2017
   • Guidance

Financial guidance

1. Fees and accounts: OISC guidance note
   • 1 April 2016
   • Guidance
2. Invoicing customers: OISC practice note
   • 1 April 2016
   • Guidance

Supervision

1. Supervision of trainee immigration advisers: OISC guidance note
   • 24 April 2017
   • Guidance

Complaints

1. Investigating client's complaints: OISC practice note
   • 24 April 2017
   • Guidance
2. Complaints re-direction scheme for regulated organisations
   • 1 April 2016
   • Statutory guidance

Webinars and Training

Consumer Satisfaction Webinar

1. OISC Consumer Satisfaction webinar
   • 27 April 2018
   • Guidance

Other

1. Licensed access scheme: OISC practice note
   • 7 June 2016
   • Guidance
2. Practice Note - Judicial Review Case Management
   • 10 April 2017
   • Statutory guidance
3. OISC regulation and solicitors
   • 30 August 2016
   • Guidance
4. OISC regulation and barristers
   • 12 June 2017
   • Guidance
5. OISC's Position Statement on VPRS and VCRS
   • 23 March 2018
   • Regulation

Published 7 August 2014
Last updated 27 April 2018 + show all updates

1. 27 April 2018 Consumer Satisfaction webinar material added to collection
2. 23 March 2018 OISC's Position on VPRS and VCRS - Request to Change Humanitarian Protection Status to Refugee Status Form
3. 26 April 2017 Updated and HTML versions of Guidance
4. 24 April 2017 New title; documents added to collection; HTML documents produced
5. 6 July 2016 New practice note added.
6. 7 June 2016 Collection updated.
7. 3 June 2016 Collection updated.
8. 20 May 2016 Guidance added.
9. 1 April 2016 Collection updated.
10. 18 December 2015 Practice note on invoicing added
11. 28 September 2015 Guidance updated
12. 7 August 2014 First published.