Statutory guidance

Complaints re-direction scheme for regulated organisations

Guidance for regulated organisations on the OISC complaints re-direction scheme.


Complaints re-direction scheme

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The Office of the Immigration Services Commissioner (OISC) complaints re-direction scheme gives regulated OISC organisations the opportunity to resolve their complaints without OISC involvement.

This document gives details on the benefits of the complaints re-direction scheme and the process.

Published 9 July 2014
Last updated 1 April 2016 + show all updates
  1. Guidance updated.

  2. Guidance updated

  3. First published.