Statutory guidance

Complaints redirection scheme for regulated organisations

How regulated organisations can use the complaints redirection scheme to resolve complaints directly with complainants.

• From: Immigration Advice Authority and Office of the Immigration Services Commissioner
• Published: 9 July 2014
• Last updated: 1 April 2016 — See all updates

Documents

Complaints redirection scheme

PDF, 748 KB, 5 pages

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Details

The Immigration Advice Authority (IAA) complaints redirection scheme allows regulated organisations to resolve complaints directly and at an early stage, where appropriate.

This guidance explains the benefits of participating in the scheme, the eligibility criteria, and the process for handling redirected complaints.

Published 9 July 2014

Last updated 1 April 2016 — Show all updates

1. 1 April 2016

   Guidance updated.

2. 15 October 2015

   Guidance updated

3. 9 July 2014

   First published.