Collection

Complaints about immigration advisers

Information and guidance on making a complaint about an immigration adviser.

• From: Immigration Advice Authority and Office of the Immigration Services Commissioner
• Published: 8 August 2014
• Last updated: 3 August 2023 — See all updates

This collection brings together complaint forms, guidance and other resources to help you raise concerns about the advice or service provided by an immigration adviser.

It includes:

• information about the complaints process
• guidance on the IAA’s redirection scheme
• advice on submitting a complaint directly to your immigration adviser
• resources to help you understand how complaints are assessed

You can also use our online Portal to submit a complaint and upload supporting documents.

Documents

• Complaints form
  • 28 May 2025
  • Form
• Complaints scheme
  • 1 June 2023
  • Statutory guidance
• Complaints redirection scheme for regulated organisations
  • 1 April 2016
  • Statutory guidance
• Tips on writing a complaint letter to your immigration adviser
  • 28 October 2015
  • Guidance

Published 8 August 2014

Last updated 3 August 2023 — Show all updates

1. 3 August 2023

   Have added information re the OISC's online portal

2. 28 October 2015

   Collection updated

3. 8 August 2014

   First published.