Statutory guidance

Complaints scheme

Information on how complaints about immigration advisers and organisations are assessed and investigated.

• From: Immigration Advice Authority and Office of the Immigration Services Commissioner
• Published: 9 December 2012
• Last updated: 1 June 2023
  Show all updates

  1. 1 June 2023

     The correspondence address has been updated.

  2. 24 March 2020

     UPDATED 2020 version of the scheme

  3. 17 May 2017

     HTML version added

  4. 8 June 2015

     New OISC complaints scheme has been published.

  5. 9 December 2012

     First published.

Documents

Complaints scheme 2023

PDF, 405 KB, 15 pages

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Details

This guidance explains how the Immigration Advice Authority handles complaints about people who:

• provide immigration advice or services
• work under the supervision of a regulated organisation

It outlines the complaints process, how complaints are assessed, and what action may be taken following an investigation.