Statutory guidance

OISC complaints scheme - June 2023

How the Office of the Immigration Services Commissioner (OISC) deals with complaints against people providing immigration services.


OISC Complaints Scheme 2023

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This document explains how the OISC deals with complaints against people who:

  • provide immigration advice or services
  • are employed by a regulated organisation and are working under its supervision

It also provides details of our new correspondence address.

Published 9 December 2012
Last updated 1 June 2023 + show all updates
  1. The correspondence address has been updated.

  2. UPDATED 2020 version of the scheme

  3. HTML version added

  4. New OISC complaints scheme has been published.

  5. First published.