Statutory guidance

OISC complaints scheme - June 2023

How the Office of the Immigration Services Commissioner (OISC) deals with complaints against people providing immigration services.

Documents

OISC Complaints Scheme 2023

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email info@oisc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This document explains how the OISC deals with complaints against people who:

  • provide immigration advice or services
  • are employed by a regulated organisation and are working under its supervision

It also provides details of our new correspondence address.

Updates to this page

Published 9 December 2012
Last updated 1 June 2023 + show all updates
  1. The correspondence address has been updated.

  2. UPDATED 2020 version of the scheme

  3. HTML version added

  4. New OISC complaints scheme has been published.

  5. First published.

Sign up for emails or print this page