Statutory guidance

OISC complaints scheme - April 2020

How the Office of the Immigration Services Commissioner (OISC) deals with complaints against people providing immigration services.


OISC Complaints Scheme 2020

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The 2020 Scheme is live from April 1.

This document explains how the OISC deals with complaints against people who:

  • provide immigration advice or services
  • are employed by a regulated organisation and are working under its supervision
Published 9 December 2012
Last updated 24 March 2020 + show all updates
  1. UPDATED 2020 version of the scheme

  2. HTML version added

  3. New OISC complaints scheme has been published.

  4. First published.