Investigating client's complaints: OISC practice note
- Office of the Immigration Services Commissioner
- Part of:
- Guidance and practice notes for registered immigration advisers
- First published:
- 20 May 2016
- Last updated:
- 24 April 2017, see all updates
OISC practice note for registered organisations when investigating client’s complaints.
PDF, 606KB, 4 pages
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This practice note from the Office of the Immigration Services Commissioner (OISC) identifies points for a registered organisation to consider, when they receive a complaint from a client.
It includes a template letter to send to complainants and information on:
- investigating a complaint
- evaluating your complaint
- alternative dispute resolution
Published: 20 May 2016
Updated: 24 April 2017
- HTML version uploaded
- First published.