If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email firstname.lastname@example.org.
Please tell us what format you need. It will help us if you say what assistive technology you use.
This guide describes the skills and knowledge advisers need to provide good quality advice services. It explains the work that is permitted at OISC levels 1, 2 and 3.
Please note that the 2017 version refers to the 2016 Code of Standards