Guidance

Meeting the needs of vulnerable clients: OISC practice note

Practice note on how immigration advisers should meet the needs of vulnerable clients.

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Meeting the needs of vulnerable clients: OISC Practice Note

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Details

This practice note from the Office of the Immigration Services Commissioner (OISC) provides guidance to assist OISC authorised advisers identify how a client might be vulnerable and to assist advisers in meeting the needs of such clients.

The practice note includes guidance on

  • identifying a vulnerable client
  • enabling a vulnerable client to access the services of a registered organisation
  • factors to consider when dealing with a vulnerable client
  • appropriate advice following instructions
Published 5 December 2016
Last updated 24 April 2017 + show all updates
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