Get help using VAT online services
Online
Get help with problems signing in
Find out what to do if you’ve lost your:
- user ID
- password
- activation code
You can also check service availability and if there are any problems with our online services (including error messages).
You can find out information about VAT online services in your business tax account, including how to:
- change passwords
- add other users to your account
- manage your online agent
Phone
Call HMRC to get help using VAT online services.
Do not use this helpline for:
- problems verifying your identity or tax queries — contact the helpline that deals with your tax, Child Benefit or tax credits affairs
- issues that do not affect VAT online services — call the HMRC online services helpline
Telephone:
0300 200 3701
Textphone:
0300 200 3719
Outside UK:
+44 2920 501 261
Opening times:
Monday to Friday: 8am to 6pm
Closed weekends and bank holidays
Best time to call:
Phone lines are less busy between 8.30am and 11am.