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Research on how tax credits customers are affected by HM Revenue and Customs' High Risk Renewals intervention.
Research into tax credits customers’ understanding, opinions and likely responses to different letter styles.
Research on reducing error and fraud and the transition to Universal Credit.
These statistics relate to Child and Working Tax Credits statistics on the 2011 to 2012 award.
This publication estimates the numbers of families entitled to, but not claiming the childcare element of Working Tax Credit (WTC) and uses this information to calculate a take-up rate.
Research into the new Rules Based Service (RBS) childcare process.
Research into tax credits customers' behaviour around renewals and their attitude towards an automatic renewals system.
Research into exploring tax credits customers' renewal behaviour
Analysis of customer behaviour towards renewal of tax credits.
Research into the Information needs of tax credit customers during their transition out of the tax credits system.
Analysis of the 2011 telephone survey of tax credit and Child Benefit customers.
Appendices for the research into tax credit customers needs during their transition out of the tax credit system.
Research into the 2011 tracking renewals advertising for tax credits.
Research into customer views on claiming tax credits and Child Benefit including income limits and eligibility.
Research on risk factors for claimant error in the tax credits renewals process, using 2009 panel study results.
Research on customer experience of tax credits renewals using results of the 2009 panel study of tax credits and Child Benefit customers.
Research into why some households who are eligible for tax credits do not make a claim.
Research into financial support claimants received from tax credits at the start of the economic downturn, using 2009 panel study results.
Research into customers' experience of the tax credits helpline using results from the 2009 panel study of tax credits and Child Benefit customers.
Research into customers' experience of claiming the childcare element of Working Tax Credit, using 2009 panel study results.
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