This file may not be suitable for users of assistive technology.
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email email@example.com. Please tell us what format you need. It will help us if you say what assistive technology you use.
This research report describes the findings of qualitative study examining the pilot of the RBS childcare process. RBS is an interactive IT system which enables tax credit advisers to perform automated calculations by accessing relevant customer information.