Research and analysis

Tax credits renewals process: risk factors

Research on risk factors for claimant error in the tax credits renewals process, using 2009 panel study results.

Documents

Risk factors of error in the tax credits process

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Details

Research report on the risk factors of introducing errors in the tax credits process. The report presents findings from the 2009 panel study of tax credits and Child Benefit customers. The panel study looked at customer views of the claims process and covered the initial application, reporting changes in circumstances and renewals.

Published 26 August 2011