Research and analysis

Tax credits renewals process: risk factors

Research on risk factors for claimant error in the tax credits renewals process, using 2009 panel study results.

From:
HM Revenue & Customs
Published
26 August 2011

Documents

Risk factors of error in the tax credits process

Ref: HMRC Research Report 149

PDF, 202 KB, 31 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

Research report on the risk factors of introducing errors in the tax credits process. The report presents findings from the 2009 panel study of tax credits and Child Benefit customers. The panel study looked at customer views of the claims process and covered the initial application, reporting changes in circumstances and renewals.

Published 26 August 2011