Research and analysis

Tax credits renewal: customer behaviour

Analysis of customer behaviour towards renewal of tax credits.

• From: HM Revenue & Customs
• Published: 14 November 2012

Documents

Exploring the dynamics of tax credits renewal behaviour

Ref: HMRC Research Report 185

PDF, 374 KB, 48 pages

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Details

This research report is a panel study analysis of customers’ tax credits renewal behaviour to identify factors that drive change in the renewals process.

Published 14 November 2012