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Tells HM Passport Office staff about the identity checks they must do on passport applications from the United Kingdom and overseas.
This document explains the changes to the UK passport, which was introduced in October 2010.
Tells HM Passport Office staff how to deal with naturalisation and registration certificates issued by UKVI for British passport applications.
This document contains information about Nigeria to help HM Passport Office staff process passport applications.
Tells HM Passport Office staff what happens when a customer decides to take legal action that relates to their passport or passport application.
Answers to frequently asked questions about registered buildings.
Tells HM Passport Office staff about withdrawing passport applications.
This document contains information about Japan to help His Majesty’s Passport Office staff process passport applications.
Tells HM Passport Office staff how to return customers passports and documents to them when a final decision is made on their application.
Tells HM Passport Office staff about the different types of British passports they may receive as part of a passport application.
This document contains information about Argentina to help HM Passport Office staff process passport applications.
His Majesty’s Passport Office guidance on how to deal with applications involving assisted reproduction.
Guidance for HM Passport Office staff on how to check if authorisation and consent is genuine.
This guidance is for HM Passport Office staff dealing with live passport applications (or recently issued passports).
This document contains information about Bangladesh to help HM Passport Office staff process passport applications.
Tells HM Passport Office staff how to interpret the term ‘the customer’ when reading internal guidance on processing passport applications and our goods and services.
This document contains information about Malaysia to help His Majesty’s Passport Office staff process passport applications.
This document contains useful information about Mexico to help HM Passport Office staff process passport applications.
A new passport design was launched on 3 November 2015.
Tells HM Passport Office staff about the customer’s place and country of birth and how they must be shown on the passport and in our records.
Don’t include personal or financial information like your National Insurance number or credit card details.
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