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Tells HM Passport Office staff about fees for passport service types, information on fee increases and the circumstances in which a refund may be granted.
Tells HM Passport Office staff how to use a balance of probabilities when dealing with passport applications.
Tells HM Passport Office staff how to physically and electronically cancel a British passport.
Tells HM Passport Office staff what to do when customers tell us about the death of a passport holder.
Tells HM Passport Office staff about names that cannot be used in passports.
HM Passport Office guidance about parental responsibility, birth parents, adoption and surrogacy.
Tells HM Passport Office staff how to deal with malicious lost and stolen passport reports.
Tells HMPO staff how to process passport applications for customers who urgently need a passport for urgent government business or compassionate reasons.
Guidance for HM Passport Office staff on delivery and collection of passports and supporting documents.
Tells HM Passport Office staff how to process notifications and cancel passports held by persons who have not paid child maintenance.
Tells HM Passport Office staff how to deal with passport applications on DAP (Digital Application Processing) using the dedicated Armed Forces route.
Tells HM Passport Office staff how to add observations to passports.
Tells HM Passport Office staff about the different types of British passports they may receive as part of a passport application.
This document tells HM Passport Office staff how to deal with applications completed and consented to by third parties.
The guidance letter accompanies the authorised persons appointment form.
Tells HM Passport Office staff about the customer’s place and country of birth and how they must be shown on the passport and in our records.
Tells HM Passport Office staff how to revoke Certificates of Entitlement to Right of Abode in foreign passports or travel documents.
Tells HM Passport Office staff how to deal with passport applications for customers who hold British subject status.
This document includes guidance on first-time applicants, renewals, parental responsibility, court orders and loco parentis.
Tells HM Passport Office staff how to deal with customer questions made through Members of Parliament.
Don’t include personal or financial information like your National Insurance number or credit card details.
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