We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
This collection brings together lists of issues raised and the results of cases investigated so far under the Public Procurement Review Service
On the 29th November, the Mystery Shopper Service was renamed the Public Procurement Review Service.
VAT and other taxes on shopping and services, including tax-free shopping, energy-saving equipment and mobility aids.
VAT is a tax you pay on most goods and services. % of VAT What the rate…
In shops Any VAT due is already included in the price of something you buy…
You’ll pay a rate of either 5% or 0% VAT when certain energy-saving…
If you’re over 60, you pay a reduced rate of VAT (5%) on certain mobility…
You can only buy tax-free goods from shops: in Great Britain (England,…
Tobacco Duty is included in the price you pay for cigarettes, cigars and…
Fuel Duty is included in the price you pay for petrol, diesel and other…
Airlines pay Air Passenger Duty (APD) for every passenger who flies from…
Insurance Premium Tax (IPT) is usually included in the price you pay for…
Find out when you must charge a minimum of 10 pence for single-use carrier bags, bags you're not required to charge for and the records you must keep and submit.
These documents show the issues raised and resolution of cases investigated during 2011 to 2014 under the Mystery Shopper scheme.
Tips to help consumers identify products and services with genuine environmental credentials
Sainsbury’s and Asda agree to address more than 30 anti-competitive land agreements which prevent rivals opening nearby
When you do and do not have to offer a refund, repair or replacement, unconditional refunds for online purchases, and penalties for deceiving customers
These quarterly updates show the issues raised and resolution of cases investigated in 2015 under the Mystery Shopper scheme.
These updates show the issues raised and resolution of cases investigated in 2016 under the Mystery Shopper scheme.
Consumer protection and rights for goods and services - returning faulty goods, consumer credit, credit and store cards, refunds.
Morrisons and Marks and Spencer are the latest retailers to agree to address 65 anti-competitive land agreements which prevent rivals opening nearby
The CMA has begun a review of loyalty pricing by supermarkets.
The CMA has set out the latest findings and the next steps in its ongoing review of the groceries sector today.
These updates show the issues raised and resolution of cases investigated in 2017 under the Mystery Shopper scheme.
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. Please fill in this survey.