Research and analysis

Mystery Shopper results

The issues and resolution of cases investigated so far under the Mystery Shopper scheme.

Documents

Mystery Shopper service progress report: trends from the first 18 months

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Mystery Shopper results July to October 2012

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If you use assistive technology and need a version of this document in a more accessible format please email publiccorrespondence@cabinet-office.gsi.gov.uk quoting your address, telephone number along with the title of the publication ("Mystery Shopper results July to October 2012 ").

Mystery Shopper results February to June 2012

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Mystery Shopper results November 2011 to January 2012

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Mystery Shopper results June to October 2011

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If you use assistive technology and need a version of this document in a more accessible format please email publiccorrespondence@cabinet-office.gsi.gov.uk quoting your address, telephone number along with the title of the publication ("Mystery Shopper results June to October 2011").

Mystery Shopper results February to May 2011

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Detail

On 11 February the Prime Minister, Francis Maude, the Minister for the Cabinet Office and Baroness Eaton of the Local Government Group launched a number of initiatives to open up government procurement to more competition and participation by small and medium sized enterprises. 
 
One of the measures announced was an extension of the Cabinet Office’s Supplier Feedback Service and an invitation to small businesses to become a ‘mystery shopper’.
 
Suppliers were asked to tell the Supplier Feedback Service about tenders they did not understand or instances of what they believed to be poor procurement practice, with a commitment that procurers would be challenged to be more transparent and open.
 
The Supplier Feedback Service committed to publish the results of the investigations into the cases received. These documents set out the issues and the resolution of the cases investigated so far.

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