These documents show the issues raised and resolution of cases investigated during 2011 to 2014 under the Mystery Shopper scheme.
See the 2015 Mystery Shopper results.
On 11 February 2011 the Prime Minister, along with Francis Maude, the Minister for the Cabinet Office and Baroness Eaton of the Local Government Group, launched a number of initiatives to open up government procurement to increase competition and participation by small and medium sized enterprises.
One of the measures announced was an extension of the Cabinet Office’s Supplier Feedback Service and an invitation to small businesses to become a ‘mystery shopper’.
Suppliers were asked to tell the service about tenders they did not understand or instances of what they believed to be poor procurement practice, with a commitment that this would help challenge procurers to be more transparent and open.
The Supplier Feedback Service, later renamed the Mystery Shopper Scheme, committed to publish the results of the investigations into the cases received, including the issues and how many cases had been resolved at that point. From July 2014 onwards we will update these results every 2 weeks.
See also the Mystery Shopper progress reports.