Research and analysis

Mystery Shopper progress reports

These reports show trends in the issues raised in the Mystery Shopper service and make recommendations on how to improve it.


Mystery Shopper progress report 2015-2016

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The Mystery Shopper service helps anyone (but especially suppliers) who had come across poor procurement practice in the public sector. These trends reports provide an overview of the progress of the service.

See the scope and remit of the service and the full list of Mystery Shopper results.

Published 30 June 2014
Last updated 15 September 2016 + show all updates
  1. Added Mystery Shopper progress report for 2015-16.
  2. Three year report added.
  3. First published.