Research and analysis

Mystery Shopper Results: 2018

These updates show the issues raised and resolution of cases investigated in 2018 under the Mystery Shopper scheme.

Documents

Mystery Shopper results January to March 2018

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Mystery Shopper results April 2018

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Details

These updates show the issues raised and resolution of cases investigated in 2018 under the Mystery Shopper scheme.

Published 21 February 2018
Last updated 17 May 2018 + show all updates
  1. New results published.
  2. New results uploaded
  3. New results published
  4. First published.