Research and analysis

Mystery Shopper results: 2017

These updates show the issues raised and resolution of cases investigated in 2017 under the Mystery Shopper scheme.

Documents

Mystery Shopper results October - December 2017

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Mystery Shopper results July - September 2017

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Mystery Shopper results April / June 2017

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Mystery Shopper follow up cases April 2017

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Mystery Shopper results January - March 2017

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Mystery Shopper follow up cases October 2016 to March 2017

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Details

These updates show the issues raised and resolution of cases investigated in 2016 under the Mystery Shopper scheme.

Published 15 February 2017
Last updated 17 January 2018 + show all updates
  1. new results uploaded
  2. new results uploaded
  3. Revised October results uploaded
  4. New month's results added
  5. Added new results.
  6. list re-ordered
  7. new results uploaded
  8. Latest results added.
  9. new results table uploaded
  10. New mystery shopper document added
  11. Latest mystery shopping results uploaded
  12. Mystery Shopper results updated
  13. New Mystery Shopper results and follow up documents uploaded.
  14. First published.