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Research and analysis

Mystery Shopper results: 2016

These updates show the issues raised and resolution of cases investigated in 2016 under the Mystery Shopper scheme.

Updates to this page

From:
Cabinet Office, Crown Commercial Service and Efficiency and Reform Group
Published:
15 January 2016
Last updated:
15 March 2017
Show all updates

  1. Removed out of date Mystery Shopper Results.

  2. Latest Mystery Shopper results uploaded

  3. File title altered.

  4. New results PDF uploaded for January 2017

  5. Added December 2016 Mystery Shopper results.

  6. Added November 2016 Mystery Shopper results.

  7. Added October 2016 Mystery Shopper results.

  8. Published September 2016 Mystery Shopper results

  9. The Mystery Shopper results for August have been published.

  10. Added July's document.

  11. Added latest mystery shopper results.

  12. Updated mystery shopper document to reflect may results.

  13. Updated attachment

  14. Updated results.

  15. Latest Mystery Shopper investigation results published.

  16. Mystery Shopper results updated

  17. First published.

This publication was withdrawn on

This page has been withdrawn because it’s out of date. You can read about the Public Procurement Review Service at Public Procurement Review Service: scope and remit

Documents

Mystery Shopper results October to December 2016

PDF, 72.6 KB, 6 pages

This file may not be suitable for users of assistive technology.

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If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email info@crowncommercial.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Mystery Shopper results July to September 2016

PDF, 93.1 KB, 10 pages

Mystery Shopper results April to June 2016

PDF, 137 KB, 12 pages

This file may not be suitable for users of assistive technology.

Request an accessible format
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email info@crowncommercial.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Mystery Shopper results January to March 2016

PDF, 240 KB, 10 pages

This file may not be suitable for users of assistive technology.

Request an accessible format
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email info@crowncommercial.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

Small businesses that supply government can act as ‘mystery shoppers’. They can tell the Mystery Shopper scheme about tenders they did not understand or instances of what they believed to be poor procurement practice. The government uses this information to help challenge procurers to be more transparent and open.

The Mystery Shopper scheme publishes the results of the investigations into the cases received, including the issues and how many cases had been resolved at that point. We update these results every month.

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