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Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Register to vote Register by 18 June to vote in the General Election on 4 July.
Customer service standards for visa applications and settlement if you're applying from inside or outside the UK.
Guidance about the premium customer service for employers, explaining the benefits, costs, eligibility and how to apply.
Guidance for job applicants who have been invited to complete the Customer Service Skills Test.
Tells HM Passport Office staff how to interpret the term ‘the customer’ when reading internal guidance on processing passport applications and our goods and services.
This page brings together departmental annual status reports on customer service telephone lines.
How to carry out checks on your business and customers, and what records you must keep to prevent money laundering.
The Insolvency Service's commitment to our customers.
The quarterly results of the Defence Infrastructure Organisation service delivery customer satisfaction tracker survey.
Customer declaration of specific uses of the scheduled category 1 or 2 substances (individual transactions).
Invoicing and taking payment from customers, what invoices must include, VAT invoices, sole trader invoices, limited company invoices, payment options, charging for late payment, chargebacks
If a customer dies, their student loan can be cancelled.
Understand the approach HMRC uses to work with large business customers.
Customer declaration of specific uses of the scheduled category 1 or 2 substances (multiple transactions).
When you do and do not have to offer a refund, repair or replacement, unconditional refunds for online purchases, and penalties for deceiving customers
Customer service standards for work visa applications if you're applying from inside or outside the UK.
Guide for suppliers on a Crown Commercial Service (CCS) commercial agreement, who supply common goods and services to the public sector.
Find out how the Rural Payments Agency (RPA) handles your personal data
Customer service standards for settlement applications for the UK.
Customer service standards for visit and transit visa applications if you're applying from inside or outside the UK.
Customer service standards for Ukraine visa applications if you're applying from outside the UK.
Don’t include personal or financial information like your National Insurance number or credit card details.
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