Collection

Customer service standards

Customer service standards for visa applications and settlement if you're applying from inside or outside the UK.

• From: UK Visas and Immigration
• Published: 22 May 2023
• Last updated: 6 August 2026 — See all updates

Find out how long it should take UK Visas and Immigration to process visa and settlement applications inside or outside the UK in line with customer service standards.

Documents

• Family: customer service standards
  • 8 September 2025
  • Guidance
• Students: customer service standards
  • 22 May 2023
  • Guidance
• Settlement: customer service standards
  • 22 May 2023
  • Guidance
• Visitors and transit: customer service standards
  • 9 May 2024
  • Guidance
• Work: customer service standards
  • 14 January 2026
  • Guidance
• Ukraine: customer service standards
  • 19 February 2024
  • Guidance

Visa processing times

Check how quickly you will receive a decision on your visa application.

• Visa processing times
  • 22 July 2025
  • Collection

Published 22 May 2023

Last updated 6 August 2026 — Show all updates

1. 6 August 2026

   Added a link to the visa processing times guidance.

2. 19 February 2024

   Added a link to the Ukraine: customer service standards.

3. 22 May 2023

   First published.