Collection

Customer service standards

Customer service standards for visa applications and settlement if you're applying from inside or outside the UK.

Find out how long it should take UK Visas and Immigration to process visa and settlement applications inside or outside the UK in line with customer service standards.

Documents

Updates to this page

Published 22 May 2023
Last updated 19 February 2024 + show all updates
  1. Added a link to the Ukraine: customer service standards.

  2. First published.