Guidance
Work: customer service standards
Customer service standards for work visa applications if you're applying from inside or outside the UK.
Documents
Details
Find out how long it should take for UK Visas and Immigration to process work visa applications inside or outside the UK in line with customer service standards.
You may be able to pay an additional fee when you submit your application to get a decision the next day or within 5 working days.
Check if you need a visa to find out if you are eligible to apply, switch or extend a visa.
Updates to this page
Published 22 May 2023
Last updated 14 January 2026
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Updated the short-term work visas: customer service standards document to update the information for the Graduate Trainee visa (Global Business Mobility).
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First published.