Personal Independence Payment (PIP)
Change of circumstances
You must contact the Personal Independence Payment (PIP) enquiry line if:
- your personal details change, for example your name, address or doctor
- the help you need or your condition changes
- your condition has worsened and you’re not expected to live more than 12 months
- you go into hospital or a care home
- you plan to go abroad for more than 4 weeks
- you’re imprisoned or held in detention
- your immigration status has changed, if you’re not a British citizen
You could be taken to court or have to pay a penalty if you give wrong information or do not report a change in your circumstances.
How to report a change of circumstances
Contact the PIP enquiry line to report a change of circumstances.
Call the ‘PIP enquiry line’.
If you need someone to help you, you can:
- ask for them to be added to your call - you cannot do this if you use textphone
- ask someone else to call on your behalf - you’ll need to be with them when they call
PIP enquiry line
Telephone: 0800 121 4433
Textphone: 0800 121 4493
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 4433
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 9am to 5pm
Find out about call charges
If you’ve been paid too much
You may have to repay the money if you:
- did not report a change straight away
- gave wrong information
- were overpaid by mistake
Find out how to repay the money you owe from benefit overpayment.