Information on support for British people affected by the attacks in the Las Ramblas area of Barcelona and Cambrils on 17 and 18 August 2017.
- the Spanish authorities have set up a helpline for people affected by the incidents: 0034 93 214 21 24
- if you were involved in any way and wish to speak to consular staff in Spain, please call 00 34 93 366 6200
- read the latest travel advice for Spain
Compensation and financial support
Criminal Injuries Compensation Authority
The Criminal Injuries Compensation Authority (CICA) can consider applications for compensation under the Victims of Overseas Terrorism Compensation Scheme, for those bereaved or injured in terrorist incidents that have happened outside the UK. Anyone who has been directly affected by this incident can find out more about by calling the CICA helpline on 0300 003 3601.
Disability and bereavement support
You may be entitled to financial support if you are injured or unable to work as a result of being involved in the attack. You can read more information about Carers and Disability Benefits, and financial help if you become disabled. The Department for Work and Pensions (DWP) also provides advice about a range of payments and benefits relating to bereavement.
Sources of support in the UK
Anyone feeling unwell, or overwhelmed and unable to cope as a result of their experience should speak to their GP or call NHS 111. Remember to tell them that you were in Barcelona or Cambrils at the time of the attack.
- an NHS trauma leaflet (PDF, 50KB, 2 pages) includes information about common reactions, simple suggestions for how to cope and ways in which children may be supported.
- Victim Support can offer practical advice and emotional support. You can contact them through their free helpline on 0808 16 89 111.
- Disaster Action – while the organisation no longer operates, their website has useful information to help bereaved people and survivors.
- the Victims’ Information Service consists of a national information line enabling victims of crime to get information on their entitlements to support, and on local arrangements for the provision of support to victims. The information line will also provide immediate emotional and practical assistance when needed, whilst focused on getting victims to locally commissioned support as quickly as possible. You can contact the Victims’ Information Service on 0808 168 9293, which is free to call.
Post Traumatic Stress Disorder (PTSD)
Initially when someone has been exposed to traumatic events and showing signs of PTSD, they should be assessed by a General Practitioner (GP) who will then refer the patient on to a specialist service. For the first few weeks, the intervention from the professional providing mental health care is ‘watchful waiting’. This is because 2 thirds of people with PTSD recover in the first few weeks.
After that, the patient may receive psychotherapy, usually either Cognitive Behavioural Therapy (CBT) or Eye Movement Desensitisation Therapy (EMDR). CBT tends to be useful for a wide range of mental health problems while EMDR is a treatment specifically designed for people with PTSD.
Both therapies can be provided through local Improving Access to Psychological Therapies (IAPT) services, community mental health services or through Child and Adolescent Mental Health Services (CAMHS). Please note that in CAMHS, CBT is available in most places but EMDR is not commonly used in CAMHS.
For children and young people with PTSD, trauma-focused CBT is usually recommended. This will normally involve a course of 8 to 12 sessions that have been adapted to suit the child’s age, circumstances and level of development. Where appropriate, treatment will include consulting with and involving the child’s family. Treatment with medication is not usually recommended for children and young people with PTSD.
Read further support if you’ve been affected by a crisis abroad.