© Crown copyright 2019
This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: firstname.lastname@example.org.
Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned.
This publication is available at https://www.gov.uk/government/publications/helplines-and-support-victims-of-terrorist-attacks/helplines-and-support-victims-of-terrorist-attacks
Immediate support for victims, witnesses and those affected
Victim Support operates a 24/7 Support line, offering emotional and practical support for anyone affected by an attack. You may have been directly involved, witnessed it or you feel impacted by the event. The number is 0808 168 9111 and is free to call.
Support can be offered by phone, face to face or through information online. More information on all their services is available at www.victimsupport.org.uk.
Victims’ Information Line
The national Victims’ Information Line helps victims of crime to get information on local support available across England and Wales. The number is 0808 168 9293 and is free to call.
The information line will also provide immediate emotional and practical assistance when needed, while focusing on directing you to local support as quickly as possible.
Information about more government support services for victims of crime is available.
Samaritans offer emotional support and a safe place to talk at any time. The number is 116 123 and is free to call from any phone or you can email email@example.com.
Childline is a free, private and confidential service for those under 19 in the UK, helping them deal with any issue which causes distress or concern. The number is 0800 1111.
TfL incident support service
TfL offer support for those who have been injured in, or affected by, a serious incident on the TfL network. You can call the Sarah Hope Line on 0343 222 5678, Monday to Friday 8am to 6pm. A voicemail service operates outside of these hours. You can also reach them by email at SHL@tfl.gov.uk.
British Red Cross
The British Red Cross is a national humanitarian organisation which supports people in crisis. Helplines are set up for specific incidents to provide emotional support and practical guidance, such as information on welfare or financial aid. This support is also delivered after an incident at an assistance centre or outreach site or at specific events connected to the tragedy. More information on all their services following an emergency is available on the British Red Cross website.
Continuing support for victims, witnesses and those affected
Victim Support can provide longer term support through their local services, which can be accessed at any time after an attack. Their free confidential Supportline is open 24/7 on 0808 168 9111. For further information on the support available go to www.victimsupport.org.uk.
The NSPCC helpline 0808 800 5000 provides parents or carers with advice on how to speak to a child about a terror incident. This is also the number to dial if you are worried that a child is being radicalised or at risk of radicalisation.
Peace Foundation Survivors’ Assistance Network
The Peace Foundation Survivors’ Assistance Network provides specialist support for all those in the UK affected by terrorist attacks at home or overseas, including witnesses and family members. The number is 01925 581 240 or you can email SAN@foundation4peace.org.
They provide tailored, personalised assistance plans for victims soon after a terrorist incident has occurred, help to address longer term support needs and support a sense of personal safety and well-being. Victims will also be able to participate in supportive group activity and remembrance events to help them rebuild their lives. More information is available at www.survivorsassistancenetwork.org.
National Homicide Service
The National Homicide Service provides emotional, practical and specialist support to families bereaved by murder or manslaughter, including where this has occurred as an act of terrorism. The number is 0808 168 9111 and is free to call.
The service is provided by Victim Support. You can contact the National Homicide Services directly or be referred by a police family liaison officer, if appropriate.
Cruse Bereavement Care is a national charity for bereaved people in England, Wales and Northern Ireland. Cruse offers support to adults, young people and children when someone dies, whatever the circumstances.
Their free phone helpline 0808 808 1677 is open Monday to Friday 9:30am to 5pm (excluding bank holidays), with extended hours to 8pm on Tuesdays, Wednesdays and Thursdays. You can also email them on firstname.lastname@example.org. More information on all their services is available at www.cruse.org.uk.
Regional services and helplines
You can call 111 for non-emergency medical advice in England and Scotland. For Wales you can call 0845 46 47 or 111 if available in your area.
If you are over 18 and you live in England you can contact your local ‘improving access to psychological therapies’ (IAPT) service to be assessed for NHS psychological treatment. Information on your local IAPT services is available from NHS Choices.
If you are under 18, or concerned about someone who is under 18, please look on NHS Choices for your local children and young people’s mental health service.
For the Manchester attack, information can be found on the Greater Manchester Health and Social Care Partnership website.
The NHS Outreach, Screen and Support Service is a free NHS service to identify and provide support to those who may need help with the emotional impact of the terrorist incidents in London. More information is available about the NHS Outreach, Screen and Support Service for the London incidents.
The NHS Manchester Resilience Hub has been established in response to the Manchester Arena attack. The Hub is coordinating the care and support for children, young people and adults whose mental health and/or emotional wellbeing has been affected. You can contact The Hub by phone on 03330 095 071 Monday to Friday 9am to 5pm or by email GM.email@example.com.
More information is available about the Manchester Resilience Hub.
The Wales Terrorist Attack Support Helpline is a dedicated service set up to support anyone in Wales whose lives have been impacted by recent attacks. It provides a confidential listening, emotional support, and signposting service. You can call the helpline on 0800 107 0900 or text the word ‘help’ to 81066. Trained staff are available 24 hours a day for the foreseeable future. Information is also available on the CALL Helpline.
If you live in Northern Ireland and you’re in need of psychological support after witnessing an attack you should make urgent contact with your GP. If you or someone you know appears to be in mental health crisis, you should immediately contact Lifeline on 0808 808 8000. The number is open 24/7 and is free to call. This service is available for people who live in Northern Ireland.
If you are in Scotland, Breathing Space offers free and confidential advice for people experiencing low mood, depression or anxiety, whatever the cause. They can be contacted on 0800 83 85 87, 6pm to 2am Monday to Thursday, and 6pm to 6am Friday to Sunday. Calls to Breathing Space are free to call. The website also provides a wide range of useful information and advice about coping with low mood, depression and anxiety.
Get more support
More information is available about support services if you have been affected by a terrorist attack.