Support Hub
Updated 1 June 2026
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The Support Hub for victims and survivors of terrorism provides specialist support for anyone affected by a terrorist incident.
Delivered by Victim Support, working in partnership with Peace Collective and the National Psychology Service hosted by West London NHS Trust, the Support Hub brings together specialist expertise under one co-ordinated service.
The Support Hub provides direct support and helps people access the right help at the right time, without having to navigate complex support pathways alone.
For further information, visit www.terrorismsurvivorhub.org.uk.
Speak to the Support Hub first by contacting their free 24/7 support line on 0808 168 9111, or using the live chat service.
Who the Support Hub is for
The Support Hub offers support and guidance for:
- victims and survivors of terrorism
- children and young people affected by a terrorist attack
- parents, guardians and carers supporting a child or young person
- families and friends supporting those affected
- first responders and professionals involved in post-incident support.
What the Support Hub provides
The Support Hub brings together a full range of immediate and long-term support, including:
- emotional and psychological support after a terrorist incident
- dedicated caseworkers and personalised support plans
- guidance for families and friends supporting loved ones
- dedicated support for children and young people
- support for bereaved families
- help navigating the media
- advice on financial assistance
- legal assistance and support through inquests, inquiries and criminal processes.
We know that everyone’s experience is different, and that the impact of terrorism can be immediate, long-lasting and deeply personal. The hub makes it easier to find help in a way that feels safe, compassionate and joined up.
Support may continue beyond the immediate aftermath of an attack. The hub offers longer-term emotional support, opportunities to connect with others who have had similar experiences, and provides support during difficult moments such as anniversaries.
More about the victim and survivor pathway
All victims and survivors are first referred, or can self-refer, to the Support Hub. Individuals will receive a dedicated caseworker who will work with individuals to conduct a terror incident needs assessment (TINA) to make sure all the individual’s needs are identified and addressed.
The victim or survivor owns the TINA and has a dedicated caseworker who advocates for them so that they don’t have to repeat their story to different professionals.
The Support Hub is only one potential route to support. It does not replace the support already provided by other organisations.