Guidance

Swansea Prison

Swansea Prison is a men’s prison in the centre of Swansea, Wales.

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Book and plan your visit to Swansea prison

National rules are in place in Wales from 4 December. Find out about the new rules and what you can and cannot do.

Prison visits are temporarily suspended at Swansea prison. There may be exceptions for compassionate reasons which should be agreed in advance with the prison prior to travel. We will update here as soon as this changes.

Find out more about visiting someone in prison during the COVID-19 pandemic. You can also follow @HMPPS on Twitter and read a rolling update page.

There are a number of other ways to contact someone in prison if you are unable to visit them. You can:

You can also contact the Prisoners’ Families Helpline on 0808 808 2003.

Keep in touch with someone at Swansea Prison

There are several ways you can keep in touch with a resident during their time at Swansea Prison.

Secure video calls

Secure video calling is available at this prison. Family and friends need to download the purple visits app, create an account, register all visitors, and add the prisoner to their contact list.

Read more about how it works

Phone calls

Residents do not have phones in their rooms so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Swansea Prison using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the resident, depending on the rules at Swansea Prison.

Letters

You can write at any time.

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Swansea Prison.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

Gifts and parcels

Residents may be allowed to receive parcels from loved ones.

Ask in the visitors centre for information on property processes at Swansea Prison.

Life at Swansea Prison

Swansea Prison is committed to providing a safe and educational environment where men can learn new skills to help them on release.

Security and safeguarding

Every person at Swansea Prison has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by the Western Bay Safeguarding Board.

Residents can also be trained by the Samaritans to be ‘listeners’ to help support people going through difficult times.

Arrival and first night

When a resident first arrives at Swansea Prison, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each person who arrives at Swansea Prison gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Around 500 men live at Swansea Prison across 6 units.

Education and work

Residents have access to a broad programme of learning opportunities, ranging from basic skills, such as English, Welsh and maths, to higher learning and qualifications.

Employment is available in prison workshops, kitchens and recycling units.

Support for family and friends

Find out about advice and helplines for family and friends.

Support at Swansea Prison

The Prison Advice and Care Trust (PACT) team provides a range of information, guidance and support to families and friends of residents. You can call or ask in the visitors centre to speak to someone.

Problems and complaints

If you have a problem contact Swansea Prison. If you cannot resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

HM Prison and Probation Service publishes action plans for Swansea Prison in response to independent inspections.

Contact Swansea Prison

Governor: Amanda Corrigan

Telephone: 01792 485 300
Fax: 01792 485 430
Find out about call charges

Follow Swansea Prison on Twitter

Address

HMP Swansea
200 Oystermouth Road
Swansea
SA1 3SR

See map

Safer custody hotline

If you have concerns about the safety or wellbeing of a man in Swansea Prison, call the safer custody hotline.

Telephone: 01792 485 364
Find out about call charges

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Published 19 May 2020
Last updated 4 December 2020 + show all updates
  1. Updated visiting information.

  2. Updated visiting information in line with new coronavirus rules in Wales.

  3. Updated visiting information in line with coronavirus restrictions. 

  4. Updated covid legal visit times

  5. Updated visiting information in line with coronavirus restrictions.

  6. Updated visiting information in line with coronavirus restrictions.

  7. updated video call info

  8. First published.