Guidance

Norwich Prison

Norwich is a prison for men aged 18 and over on the eastern outskirts of Norwich in Norfolk.

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Book and plan your visit to Norwich prison

Prison social visits are temporarily suspended at Norwich prison following national lockdown. We will update here as soon as this changes. There may be the opportunity for visits under exceptional compassionate reasons, which should be agreed in advance with the prison prior to travel. We will update here as soon as this changes.

Find out more about visiting someone in prison during the COVID-19 pandemic. You can also follow @HMPPS on Twitter and read a rolling update page.

There are a number of other ways to contact someone in prison if you are unable to visit them. You can:

You can also contact the Prisoners’ Families Helpline on 0808 808 2003.

Keep in touch with someone at Norwich

There are several ways you can keep in touch with a resident during their time at Norwich.

Secure video calls

Secure video calling is available at this prison. Family and friends need to download the purple visits app, create an account, register all visitors, and add the prisoner to their contact list.

Read more about how it works

Phone calls

Residents do not have phones in their rooms so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Norwich using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the resident, depending on the rules at Norwich.

Letters

You can write at any time.

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Norwich.

All post apart from legal letters will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can also send:

  • postal orders
  • cheques
  • cash

Postal orders and cheques should be made payable to HM Prison Service and include the resident’s name and prisoner number on the back.

Gifts and parcels

People in Norwich are given a list of approved items that can be sent to them as gifts. Contact Norwich for more information on what’s allowed.

Make sure to include the person’s name and prisoner number on the parcel.

All parcels will be opened and checked by officers.

Life at Norwich

Norwich is committed to providing a safe and educational environment where men can learn new skills to help them on release.

Security and safeguarding

Every person at Norwich has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by Norfolk Safeguarding Adults Board.

If you have any concerns about a prisoner at Norwich, contact the Safer Custody team.

Arrival and first night

When a resident first arrives at Norwich, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each person who arrives at Norwich gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Around 750 men live at Norwich Prison, mostly in single rooms with some shared accommodation.

There are 10 wings and a special care unit:

  • A - induction unit, first night centre, drug treatment stabilisation and maintenance unit
  • B and C - for those on remand and trial plus vulnerable prisoners
  • D - resettlement unit (also known as Britannia House)
  • E - older prisoners unit
  • F and G - local discharge unit for low-risk residents who are local to the area, serving 24 months or less
  • H - healthcare unit
  • L - elderly lifer unit
  • M - low-risk residents serving 24 months or less
  • U - special care and segregation unit (also known as the Kett’s unit)

There is a healthcare centre with 24-hour nursing cover.

Norwich has 3 gyms and an artificial multi-use sports area. There are various sports clubs available.

Residents have access to a wide range of faith and religious services.

Education and work

Education is offered by teachers across the prison. Courses cover:

  • English
  • maths
  • work, life and social skills
  • IT
  • English for speakers of other languages
  • food hygiene
  • first aid
  • health and safety
  • catering
  • painting and decorating
  • arts and crafts
  • gym instruction

There are work opportunities in:

  • printing
  • textiles
  • packing
  • gardening

Norwich also offers drug and alcohol programmes.

Support for family and friends

Find out about advice and helplines for family and friends.

Support at Norwich

Norwich works with Spurgeons, a charity supporting children and families. The Spurgeons team provides support and information to help you access available services.

Problems and complaints

If you have a problem contact Norwich. If you cannot resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

Contact Norwich

Governor: Declan Moore

Telephone: 01603 708 600
Fax: 01603 708 601
Find out about call charges

Address

HMP/YOI Norwich
Knox Road
Norwich
Norfolk
NR1 4LU

See map

Safer custody hotline

Telephone: 01603 706387
Find out about call charges

There is an answerphone available out of hours. Leave a message with your name, telephone number, an outline of the problem and the resident’s name and prisoner number. Someone will call you back within 24 hours.

In an emergency, call the switchboard.

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Published 7 April 2020
Last updated 10 December 2020 + show all updates
  1. Updated visiting information in line with new local restriction tiers.

  2. Updated prison visits

  3. Updated prison visits

  4. Updated safer custody hotline

  5. Updated visiting information in line with new national restrictions in England.

  6. Covid update

  7. Added confirmation of secure video calls made available at this prison.

  8. added survey link

  9. First published.