Guidance

Norwich Prison

Norwich is a prison for men aged 18 and over on the eastern outskirts of Norwich in Norfolk.

Prison visits are temporarily suspended following instructions for people to stay at home, protect the NHS and save lives. We will update here as soon as this changes. You can also follow @HMPPS on Twitter and read a rolling update page.

There are a number of other ways to contact someone in prison if you are unable to visit them. You can:

You can also contact the Prisoners’ Families Helpline on 0808 808 2003.

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Book and plan your visit to Norwich Prison

To visit someone in Norwich you must:

  • be on that person’s visitor list
  • book your visit in advance
  • have the required ID with you when you go

At least one visitor must be 18 or older at every visit. Up to 3 adults and their children are allowed at one visit.

There may be a limit to the number of visits a person can have. You can check this with Norwich.

Contact Norwich if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

  • travel to Norwich
  • somewhere to stay overnight
  • meals

How to book family and friends visits

You can book your visit online.

You can also book by telephone.

Booking line: 01603 708 795
Monday to Thursday: 10am to midday, 1:30pm to 4pm
Friday: 10am to 12:30pm, 1:30pm to 3:30pm
Find out about call charges

Visits must be booked by midday the day before the visit, or by midday on Friday for weekend visits.

Visiting times depend on which wing the resident is in.

Main site visiting times (wings A, B, C, E, M and U/Kett’s unit):

  • Tuesday: 9:30am to 11:30am
  • Wednesday: 2pm to 4pm
  • Thursday: 9:30am to 11:30am
  • Saturday: 2pm to 4pm
  • Sunday: 9:30am to 11:30am

Local discharge unit visiting times (wings F, G, H and L):

  • Tuesday: 2pm to 4pm
  • Thursday: 2pm to 4pm
  • Saturday: 9:30am to 11:30am
  • Sunday: 2pm to 4pm

Email: legalvisits.norwich@hmps.gsi.gov.uk

Visiting times for wings A, B, C, E, M and U (Kett’s unit):

  • Monday: 9am to 11:30am, 2pm to 4pm
  • Tuesday: 9am to 11:30am
  • Wednesday: 2pm to 4pm
  • Thursday: 9am to 11:30am
  • Friday: 9am to 11:30am

Visiting times for wings F, G, H and L:

  • Tuesday: 2pm to 4pm
  • Thursday: 2pm to 4pm

Getting to Norwich

Find Norwich on a map

The closest railway station is Norwich. Norwich Prison is about a 30-minute walk from the station. There are also regular buses.

To plan your journey by public transport:

Limited car parking is available on site.

Entering Norwich

All visitors aged 16 and older need to bring one of the following types of photo ID:

  • passport
  • driving licence
  • benefit book
  • senior citizen’s public transport pass
  • annual public transport season ticket (with photo card)
  • employer ID card (if it shows the name of the visitor and the employer)
  • European Community identity card
  • student ID card

If you do not have these, staff may accept 2 or more of the following:

  • birth or marriage certificate
  • cheque book or signed credit or debit card
  • utility bill
  • employer’s pass
  • young person’s ‘proof of age’ card
  • trade union membership card
  • rent book
  • foreign identity or residents’ card (other than European Community ID)

Staff may accept other forms of ID if they can clearly identify you.

All visitors will need to be given a pat-down search, including children. You may also be sniffed by security dogs.

Norwich has a strict dress code policy, which means visitors should wear smart clothes (no vests, no low-cut tops, no shorts, no short dresses and no headwear, other than that worn for religious reasons).

Each adult visitor is allowed to take in a maximum of £20 in coins, plus £10 per child up to a maximum of £60 per group (notes are not allowed). The money can be used to buy food and drink from the visits hall canteen.

There are strict controls on what you can take into Norwich. You will have to leave most of the things you have with you in a locker or with security. This includes pushchairs and car seats. You will need a £1 coin for the lockers, which is refundable.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

There is a visitors centre at Norwich. The visitors centre is outside the entrance to the prison and serves hot and cold drinks and has a small children’s play area.

There is also a snack bar inside the visits hall.

Family days

Family days are an opportunity for families and children to spend longer together, playing and sharing lunch.

Family days usually happen 4 times a year on a Friday in school holidays from 10am to 3pm.

The resident will need to apply for a family day.

The resident can also apply for children’s visits and baby bonding visits. These run at the same time as normal family and friends visits.

Children’s visits are where children and a carer can visit their Dad in a family room to play and interact together. Baby bonding visits are for new Dads to spend time with their new baby in the first few weeks of baby’s birth.

Keep in touch with someone at Norwich

There are several ways you can keep in touch with a resident during their time at Norwich.

Phone calls

Residents do not have phones in their rooms so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Norwich using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the resident, depending on the rules at Norwich.

Letters

You can write at any time.

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Norwich.

All post apart from legal letters will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can also send:

  • postal orders
  • cheques
  • cash

Postal orders and cheques should be made payable to HM Prison Service and include the resident’s name and prisoner number on the back.

Gifts and parcels

People in Norwich are given a list of approved items that can be sent to them as gifts. Contact Norwich for more information on what’s allowed.

Make sure to include the person’s name and prisoner number on the parcel.

All parcels will be opened and checked by officers.

Life at Norwich

Norwich is committed to providing a safe and educational environment where men can learn new skills to help them on release.

Security and safeguarding

Every person at Norwich has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by Norfolk Safeguarding Adults Board.

If you have any concerns about a prisoner at Norwich, contact the Safer Custody team.

Arrival and first night

When a resident first arrives at Norwich, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each person who arrives at Norwich gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Around 750 men live at Norwich Prison, mostly in single rooms with some shared accommodation.

There are 10 wings and a special care unit:

  • A - induction unit, first night centre, drug treatment stabilisation and maintenance unit
  • B and C - for those on remand and trial plus vulnerable prisoners
  • D - resettlement unit (also known as Britannia House)
  • E - older prisoners unit
  • F and G - local discharge unit for low-risk residents who are local to the area, serving 24 months or less
  • H - healthcare unit
  • L - elderly lifer unit
  • M - low-risk residents serving 24 months or less
  • U - special care and segregation unit (also known as the Kett’s unit)

There is a healthcare centre with 24-hour nursing cover.

Norwich has 3 gyms and an artificial multi-use sports area. There are various sports clubs available.

Residents have access to a wide range of faith and religious services.

Education and work

Education is offered by teachers across the prison. Courses cover:

  • English
  • maths
  • work, life and social skills
  • IT
  • English for speakers of other languages
  • food hygiene
  • first aid
  • health and safety
  • catering
  • painting and decorating
  • arts and crafts
  • gym instruction

There are work opportunities in:

  • printing
  • textiles
  • packing
  • gardening

Norwich also offers drug and alcohol programmes.

Support for family and friends

Find out about advice and helplines for family and friends.

Support at Norwich

Norwich works with Spurgeons, a charity supporting children and families. The Spurgeons team provides support and information to help you access available services.

Problems and complaints

If you have a problem contact Norwich. If you cannot resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

Contact Norwich

Governor: Declan Moore

Telephone: 01603 708 600
Fax: 01603 708 601
Find out about call charges

Address

HMP/YOI Norwich
Knox Road
Norwich
Norfolk
NR1 4LU

See map

Safer custody hotline

Telephone: 01603 706 387
Find out about call charges

There is an answerphone available out of hours. Leave a message with your name, telephone number, an outline of the problem and the resident’s name and prisoner number. Someone will call you back within 24 hours.

In an emergency, call the switchboard.

Help us to improve this page. Give us your feedback in this 2-minute survey.

Published 7 April 2020
Last updated 4 May 2020 + show all updates
  1. added survey link

  2. First published.