Drake Hall is a prison and young offender institution (YOI) in Eccleshall, Staffordshire, for women aged 18 and over.
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Book and plan your visit to Drake Hall
Drake Hall is now offering visits for family, friends and significant others, in line with stage 3 of the National Framework for Prisons.
Find out more about visiting someone in prison during the COVID-19 pandemic. You can also follow @HMPPS on Twitter and read a rolling update page.
There are a number of other ways to contact someone in prison if you are unable to visit them.
You can also contact the Prisoners’ Families Helpline on 0808 808 2003.
To visit someone in Drake Hall you must:
- be on that person’s visitor list
- book your visit at least 24 hours in advance
- have the required ID with you when you go
At least one visitor must be 18 or older at every visit.
There may be a limit to the number of visits a person can have. You can check this with Drake Hall.
Contact Drake Hall if you have any questions about visiting.
Help with the cost of your visit
If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:
- travel to Drake Hall
- somewhere to stay overnight
How to book family and friends visits
Drake Hall is currently operating a limited visits schedule for family and friends. You can book your visit by telephone. There is no online booking service available.
Visits booking line: 0300 060 6501 The booking line is open Monday to Friday, 9.15am to 4pm.
Email bookings: email@example.com
- Tuesday: 2pm to 3:30pm
- Saturday: 9.30am - 11.00am and 2pm to 3.30pm
- Sunday: 2pm - 3.30pm
How to book legal and professional visits
There are currently no legal visits taking place.
Getting to Drake Hall
The closest railway station is Stafford. There is a taxi rank outside but there is no direct bus service from the station to the prison.
To plan your journey by public transport:
Visitor parking is available opposite the prison, signposted from the main road. Blue Badge holders can park inside the prison. Use the intercom at the car park barrier to access the car park.
Entering Drake Hall
All visitors aged 16 and older need to bring one of the following types of photo ID:
- driving licence
- benefit book
- senior citizen’s public transport pass
- annual public transport season ticket (with photo card)
- employer ID card (if it shows the name of the visitor and the employer)
- European Community identity card
All visitors will need to be given a pat-down search, including children.
There are strict controls on what you can take into Drake Hall. You will have to leave most of the things you have with you in a locker or with security. This includes pushchairs and car seats.
You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.
The family-friendly visitors centre at Drake Hall is run by the Prison Advice and Care Trust (PACT), a national charity. Visitors are offered a warm welcome, information and support.
There are currently no family days being run.
Keep in touch with someone at Drake Hall
There are several ways you can keep in touch with a resident during their time at Drake Hall.
Women do not have phones in their rooms so they will always need to call you rather than you call them.
Residents do not have phones in their rooms so they will generally have to call you. They have to buy phone credits to do this. Once purchased, phone credit is added weekly.
They can phone anyone named on their list of friends and family. This list is checked by security on arrival so you will be able to speak to them during their first few days, once this list has been processed.
You can also exchange voicemails using the Prison Voicemail service.
Officers may listen to phone calls as a way of preventing crime and helping keep people safe.
Secure video calls
Secure video calling is available at this prison. Family and friends need to download the purple visits app, create an account, register all visitors, and add the prisoner to their contact list.
You can send emails to someone in Drake Hall using the Email a Prisoner service.
You might also be able to attach photos and receive replies from the resident, depending on the rules at Drake Hall.
Include the person’s name and prison number on the envelope.
If you do not know their prison number, contact Drake Hall.
All post apart from legal letters will be opened and checked by officers.
Send money and gifts
You can use the free and fast online service to send money to someone in prison.
You can also send postal orders and cheques. These should be made payable to ‘The Governor’ and include the resident’s name and prison number on the back.
Gifts and parcels
Gifts are not permitted under any circumstances at Drake Hall. You can send residents money instead which they can use to buy items through a catalogue system.
Life at Drake Hall
Drake Hall is committed to providing a safe and educational environment where women can learn new skills to help them on release.
Security and safeguarding
Every person at Drake Hall has a right to feel safe. The staff at Drake Hall are responsible for their safeguarding and welfare at all times.
All safeguarding processes are overseen by the Staffordshire and Stoke-on-Trent Adult Safeguarding Partnership Board.
Arrival and first night
When a resident first arrives at Drake Hall, they will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs. They will be taken to a single room in the unit and given bedding, towels and toiletries.
They will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.
Each person who arrives at Drake Hall gets an induction that lasts about a week. They will meet professionals who will help them with:
- health and wellbeing, including mental and sexual health
- any substance misuse issues, including drugs and alcohol
- personal development in custody and on release, including skills, education and training
- other support (sometimes called ‘interventions’), such as managing difficult emotions
Everyone also finds out about the rules, fire safety, and how things like calls and visits work.
Around 340 women live at Drake Hall in a mixture of single and double rooms.
There is also an open unit outside the perimeter fence that gives up to 25 women the opportunity to work in the local community and prepare for release.
They have access to farms and gardens, indoor and outdoor gyms and other facilities in their free time.
Education and work
Women at Drake Hall can study or take workshops and training courses in a range of subjects.
They can take part in voluntary and paid work programmes, including a call centre, Halfords Academy, Greggs Academy, Max Spielmann Academy and McDonalds Hotel Group, with the possibility of employment on release.
Drake Hall has its own branch of the Women’s Institute.
Women at Drake Hall have access to agencies such as Women’s Aid and ANAWIM.
Drake Hall residents have the opportunity to leave the prison for short periods of time. This is known as release on temporary licence. It can be used to gain work experience in the local community, maintain family ties, ensure contact with their children and prepare for release.
Support for family and friends
Find out about advice and helplines for family and friends.
Problems and complaints
If you have a problem contact Drake Hall. If you can’t resolve the problem directly, you can make a complaint to HM Prison and Probation Service.
Contact Drake Hall
Governor: Carl Hardwick
Telephone (24 hours): 01785 774 100
Fax: 01785 774 010
Find out about call charges
HMP/YOI Drake Hall
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