Hindley is a prison and young offender institution (YOI) in Bickershaw, near Wigan, for men aged 18 and over.
Book and plan your visit to Hindley
Prison social visits are temporarily suspended at Hindley following national lockdown. We will update here as soon as this changes. There may be the opportunity for visits under exceptional compassionate reasons which should be agreed in advance with the prison prior to travel.
Find out more about visiting someone in prison during the COVID-19 pandemic. You can also follow @HMPPS on Twitter and read a rolling update page.
There are a number of other ways to contact someone in prison if you are unable to visit them. You can:
- leave a voice message using the Prison Voicemail Service
- send them an email using the email a prisoner service
- write to them
- use secure video calling
You can also contact the Prisoners’ Families Helpline on 0808 808 2003.
Keep in touch with someone at Hindley
There are several ways you can keep in touch with a resident during their time at Hindley.
Secure video calls
Secure video calling is available at this prison. Family and friends need to download the purple visits app, create an account, register all visitors, and add the prisoner to their contact list.
Residents do not have phones in their rooms so they will always have to call you. They have to buy phone credits to do this.
They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.
You can also exchange voicemails using the Prison Voicemail service.
Officers may listen to phone calls as a way of preventing crime and helping keep people safe.
You can send emails to someone in Hindley using the Email a Prisoner service.
You might also be able to attach photos and receive replies from the resident, depending on the rules at Hindley.
You can write at any time.
Include the person’s name and prisoner number on the envelope.
If you do not know their prisoner number, contact Hindley.
All post apart from legal letters will be opened and checked by officers.
Send money and gifts
You can use the free and fast online service to send money to someone in prison.
You can also send postal orders and cheques. These should be made payable to ‘HM Prison Service’ and include the resident’s name and prisoner number on the back.
Gifts and parcels
Residents can apply for permission to receive one parcel from friends and family when they first arrive at Hindley. The items can then be handed in at the visitors centre before a visit.
Only specific items are allowed. Contact Hindley for more information.
Life at Hindley
Hindley is committed to providing a safe and educational environment where men can learn new skills to help them on release.
Security and safeguarding
Every person at Hindley has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.
All safeguarding processes are overseen by the Wigan Safeguarding Adults Board.
Hindley’s chaplaincy team provides a wide range of multi-faith services as well as guidance and support to residents of all faiths and none.
Arrival and first night
When a resident first arrives at Hindley, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.
They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.
Each person who arrives at Hindley gets an induction that lasts about a week. They will meet professionals who will help them with:
- health and wellbeing, including mental and sexual health
- any substance misuse issues, including drugs and alcohol
- personal development in custody and on release, including skills, education and training
- other support (sometimes called ‘interventions’), such as managing difficult emotions
Everyone also finds out about the rules, fire safety, and how things like calls and visits work.
Around 700 men live at Hindley. There are 7 units, including one designed for men with mobility needs.
There is a large sports hall, 2 weight-lifting areas, exercise area and outdoor pitches for residents of all fitness levels.
Education and work
All residents have access to education and training provided by The Manchester College. Residents can work on their literacy and numeracy before progressing to work-related training in catering and hospitality, multi-media, construction, distribution and warehousing, or community development.
Residents can also study for a wide range of professional sports qualifications.
Residents can work in a range of roles at Hindley in the kitchen, gym, chapel, library, gardens, waste centre and stores.
Support for family and friends
Find out about advice and helplines for family and friends.
Support at Hindley
The POPS team provides a range of information, guidance and support to families and friends of residents. You can call or ask in the visitors centre to speak to someone.
Problems and complaints
If you have a problem contact Hindley. If you cannot resolve the problem directly, you can make a complaint to HM Prison and Probation Service.
HM Prison and Probation Service publishes action plans for Hindley in response to independent inspections.
Governor: Natalie McKee
Telephone: 01942 663 100
Fax: 01942 663 101
Find out about call charges
If you have concerns about the safety or wellbeing of a man in Hindley, call the main telephone number and ask for the orderly officer or duty governor.
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