Guidance

Hindley Prison

Hindley is a prison and young offender institution (YOI) in Bickershaw, near Wigan, for men aged 18 and over.

Prison visits are temporarily suspended following instructions for people to stay at home, protect the NHS and save lives. We will update here as soon as this changes. You can also follow @HMPPS on Twitter and read a rolling update page.

There are a number of other ways to contact someone in prison if you are unable to visit them. You can:

You can also contact the Prisoners’ Families Helpline on 0808 808 2003.

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Book and plan your visit to Hindley

To visit someone in Hindley you must:

  • be on that person’s visitor list
  • book your visit in advance
  • have the required ID with you when you go

Residents can have up to 3 visitors over the age of 10 at a time, plus up to 3 children under 10. At least one visitor must be 18 or older at every visit.

They are allowed a minimum of 2 visits a month. More visits can be earned based on behaviour level.

Contact Hindley if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

  • travel to Hindley
  • somewhere to stay overnight
  • meals

How to book family and friends visits

You can book your visit online.

You can also book by telephone.

Booking line: 01942 663 492 or 01942 663 234
Monday to Friday, 9:30am to midday, 1:30pm to 3pm
Find out about call charges

Enquiries only: socialvisits.hindley@hmps.gsi.gov.uk

Visiting times are every day from 2:15pm to 3:45pm.

Closed visits are every day from 2:30pm to 3:30pm and 3:30pm to 4:30pm.

You must book legal visits by telephone.

Booking line: 01942 663 492 or 01942 663 234
Monday to Friday, 9:30am to midday, 1:30pm to 3pm
Find out about call charges

Visiting times are Monday to Friday from 2:15pm to 3pm and 3pm to 3:45pm.

Getting to Hindley

Find Hindley on a map

The closest railway stations are Wigan North Western and Wigan Wallgate where you can catch a local bus to Hindley. There are also taxi ranks outside the stations.

To plan your journey by public transport:

There is a visitors car park to the left of the main gate.

Entering Hindley

All visitors aged 16 and older need to bring one of the following types of photo ID:

  • passport
  • driving licence
  • benefit book
  • senior citizen’s public transport pass
  • annual public transport season ticket (with photo card)
  • employer ID card (if it shows the name of the visitor and the employer)
  • European Community identity card

Children under 16 should have their birth certificate.

All visitors will need to be given a pat-down search, including children. You may also be sniffed by security dogs.

There are strict controls on what you can take into Hindley. Each adult visitor is allowed to take in a small amount of cash in coins to buy food and drink in the visiting hall. You will have to leave most of the things you have with you in a locker or with security. This includes pushchairs and car seats.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

There is a visitors centre run by Partners of Prisoners (POPS). Family and friends can relax, buy refreshments and get advice and support from the staff.

The centre is open every day from 12:30pm to 4:30pm.

Telephone: 01942 663 187
Find out about call charges

Family days

Themed family days take place throughout the year which allow residents to spend more time with their families in a relaxed setting.

Ask in the visitors centre for more information.

Keep in touch with someone at Hindley

There are several ways you can keep in touch with a resident during their time at Hindley.

Phone calls

Residents do not have phones in their rooms so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Hindley using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the resident, depending on the rules at Hindley.

Letters

You can write at any time.

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Hindley.

All post apart from legal letters will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can also send postal orders and cheques. These should be made payable to ‘HM Prison Service’ and include the resident’s name and prisoner number on the back.

Gifts and parcels

Residents can apply for permission to receive one parcel from friends and family when they first arrive at Hindley. The items can then be handed in at the visitors centre before a visit.

Only specific items are allowed. Contact Hindley for more information.

Life at Hindley

Hindley is committed to providing a safe and educational environment where men can learn new skills to help them on release.

Security and safeguarding

Every person at Hindley has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by the Wigan Safeguarding Adults Board.

Hindley’s chaplaincy team provides a wide range of multi-faith services as well as guidance and support to residents of all faiths and none.

Arrival and first night

When a resident first arrives at Hindley, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each person who arrives at Hindley gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Around 700 men live at Hindley. There are 7 units, including one designed for men with mobility needs.

There is a large sports hall, 2 weight-lifting areas, exercise area and outdoor pitches for residents of all fitness levels.

Education and work

All residents have access to education and training provided by The Manchester College. Residents can work on their literacy and numeracy before progressing to work-related training in catering and hospitality, multi-media, construction, distribution and warehousing, or community development.

Residents can also study for a wide range of professional sports qualifications.

Residents can work in a range of roles at Hindley in the kitchen, gym, chapel, library, gardens, waste centre and stores.

Support for family and friends

Find out about advice and helplines for family and friends.

Support at Hindley

The POPS team provides a range of information, guidance and support to families and friends of residents. You can call or ask in the visitors centre to speak to someone.

Problems and complaints

If you have a problem contact Hindley. If you cannot resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

HM Prison and Probation Service publishes action plans for Hindley in response to independent inspections.

Contact Hindley

Governor: Mark Livingston

Telephone: 01942 663 100
Fax: 01942 663 101
Find out about call charges

Address

HMP/YOI Hindley
Barracks Road
Bickershaw
Wigan
WN2 5TH

See map

Safer custody

If you have concerns about the safety or wellbeing of a man in Hindley, call the main telephone number and ask for the orderly officer or duty governor.

Help us to improve this page. Give us your feedback in this 2-minutes survey.

Published 19 May 2020