Guidance

Hindley Prison

Hindley is a prison and young offender institution (YOI) in Bickershaw, near Wigan, for men aged 18 and over.

Book and plan your visit to Hindley

Hindley prison is now offering visits for family, friends and significant others, in line with stage 2 of the National Framework for Prisons.

Find out more about visiting someone in prison during the COVID-19 pandemic. You can also follow @HMPPS on Twitter and read a rolling update page.

We are now allowing physical contact at social visits following a negative rapid test. Find out more here.

There are a number of other ways to contact someone in prison if you are unable to visit them.

You can also contact the Prisoners’ Families Helpline on 0808 808 2003. You will not be able to book a visit using this number.

To visit someone in Hindley you must:

  • be on that person’s visitor list
  • book your visit in advance
  • have the required ID with you when you go

Prisoners can have up to 3 visitors over the age of 10 at a time, plus up to 3 children under 10. At least one visitor must be 18 or older at every visit.

They are allowed a minimum of 2 visits a month. More visits can be earned based on behaviour level.

Contact Hindley if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

  • travel to Hindley
  • somewhere to stay overnight
  • meals

How to book family and friends visits

Hindley is running a limited visits schedule. Visits are also happening differently than normal, observing strict guidelines, which must be followed.

You can book your visit by contacting Hindley or you can also register to use the secure video calls service. There is no online booking service available.

Booking line: 01942 663 234
The booking line is open Monday to Friday: 9am to midday and 1pm to 3pm
Find out about call charges

You can also book a social visit by email: Socialvisits.Hindley@justice.gov.uk

Visiting times:

  • Monday to Thursday: 9:30am to 10:30am and 2:30pm to 3:30pm
  • Friday: 9:30am to 10:30am

The easiest way to book a legal or professional visit is by email: LegalVisits.Hindley@justice.gov.uk

Bookings can also be made by calling 01942 663 492 and 01942 663 234

Lines are open 9am to 12pm and 1pm to 3pm

Visiting times:

  • Monday: 9:30am to 10:30am, 10:30am to 11:30am, 2:30pm to 3:30pm and 3:30pm to 4:30pm
  • Tuesday: 9:30am to 10:30am, 10:30am to 11:30am, 2:30pm to 3:30pm and 3:30pm to 4:30pm
  • Wednesday: 9:30am to 10:30am, 10:30am to 11:30am, 2:30pm to 3:30pm and 3:30pm to 4:30pm
  • Thursday: 9:30am to 10:30am, 10:30am to 11:30am, 2:30pm to 3:30pm and 3:30pm to 4:30pm
  • Friday: 9:30am to 10:30am, 10:30am to 11:30am

Getting to Hindley

Find Hindley on a map

The closest railway stations are Wigan North Western and Wigan Wallgate where you can catch a local bus to Hindley. There are also taxi ranks outside the stations.

To plan your journey by public transport:

There is a visitors car park to the left of the main gate.

Entering Hindley

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison.

All visitors will need to be given a pat-down search, including children. You may also be sniffed by security dogs.

There will be no refreshments available during your visit.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

There is a visitors centre run by Partners of Prisoners (POPS).

There will be no refreshments available during your visit. The children’s play area is currently not available to use.

The centre is open every day from 12:30pm to 4:30pm.

Telephone: 01942 663 187
Find out about call charges

Family days

There are currently no family days being run.

Keep in touch with someone at Hindley

There are several ways you can keep in touch with someone during their time at Hindley.

Phone calls

Prisoners do not have phones in their rooms so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Hindley using the Email a Prisoner service.

You might also be able to attach photos and receive replies, depending on the rules at Hindley.

Secure video calls

Secure video calling is available at this prison. Family and friends need to download the purple visits app, create an account, register all visitors, and add the prisoner to their contact list.

Read more about how it works

Letters

You can write at any time.

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Hindley.

All post apart from legal letters will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can no longer send money by bank transfer, cheque, postal order or send cash by post.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

  • are unable to use a computer, a smart phone or the internet
  • do not have a debit card

This will allow you to send money by post.

Gifts and parcels

Prisoners can apply for permission to receive one parcel from friends and family when they first arrive at Hindley. The items can then be handed in at the visitors centre before a visit.

Only specific items are allowed. Contact Hindley for more information.

Friends and families of prisoners are permitted to send books directly to their loved ones, or can order books from approved retailers, which can source and send the books on to prisoners.

For the full list of approved retailers, you can read the HMPPS Incentives Policy, Annex F.

Life at Hindley

Hindley is committed to providing a safe and educational environment where men can learn new skills to help them on release.

Security and safeguarding

Every person at Hindley has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

All safeguarding processes are overseen by the Wigan Safeguarding Adults Board.

Hindley’s chaplaincy team provides a wide range of multi-faith services as well as guidance and support to those of all faiths and none.

Arrival and first night

When someone first arrives at Hindley, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each person who arrives at Hindley gets an induction that lasts about a week. They will meet professionals who will help them with:

  • health and wellbeing, including mental and sexual health
  • any substance misuse issues, including drugs and alcohol
  • personal development in custody and on release, including skills, education and training
  • other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Around 700 men live at Hindley. There are 7 units, including one designed for men with mobility needs.

There is a large sports hall, 2 weight-lifting areas, exercise area and outdoor pitches for prisoners of all fitness levels.

Education and work

All prisoners have access to education and training provided by The Manchester College. Prisoners can work on their literacy and numeracy before progressing to work-related training in catering and hospitality, multi-media, construction, distribution and warehousing, or community development.

Prisoners can also study for a wide range of professional sports qualifications.

Prisoners can work in a range of roles at Hindley in the kitchen, gym, chapel, library, gardens, waste centre and stores.

Support for family and friends

Find out about advice and helplines for family and friends.

Support at Hindley

The POPS team provides a range of information, guidance and support to families and friends. You can call or ask in the visitors centre to speak to someone.

Problems and complaints

If you have a problem contact Hindley. If you cannot resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

HM Prison and Probation Service publishes action plans for Hindley in response to independent inspections.

Contact Hindley

Governor: Natalie McKee

Telephone: 01942 663 100
Fax: 01942 663 101
Find out about call charges

Address

HMP/YOI Hindley
Barracks Road
Bickershaw
Wigan
WN2 5TH

See map

Safer custody

If you have concerns about the safety or wellbeing of a man in Hindley, call the main telephone number and ask for the orderly officer or duty governor.

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Published 19 May 2020
Last updated 24 August 2021 + show all updates
  1. Added link to information about testing for physical contact at visits.

  2. New visiting times and booking information added.

  3. Additional guidance about new COVID-19 variant in the Bolton and Blackburn areas.

  4. Prison moved into National Stage 3 framework and is now preparing to open visits for family, friends and significant others. We will update this page with specific visiting information as soon as possible.

  5. Updated visit info

  6. Updated visiting information in line with new local restriction tiers.

  7. Updated visiting information in line with new local restriction tiers.

  8. Updated visiting information in line with new national restrictions in England.

  9. Updated visiting information in line with coronavirus restrictions.

  10. Updated information about secure video calls.

  11. Updated: Hindley visiting information in line with coronavirus restrictions.

  12. Updated covid visit times

  13. First published.