British High Commissioner to Malaysia
The British High Commission is responsible for developing and maintaining relations between the UK and Malaysia.
We represent the British government in its relations with the Malaysian government and present British policies to the Malaysian government and to Malaysians. We report and explain Malaysian policies to the British government and support British interests as well as coordinating the political, economic, environmental and commercial activities of the British government.
With nearly 400,000 Britons living in Malaysia and over 450,000 visiting every year, the High Commission supports British nationals if they need assistance. Please see below for our opening hours.
Services for British nationals
If you’re in Malaysia and you urgently need consular assistance (e.g if you’ve been attacked, arrested or there has been a death), call 03 2170 2200. If you’re in the UK and concerned about a British national in Malaysia, contact us on +603 2170 2200.
Get or renew a passport
The British High Commission can’t help with passport enquiries. Contact Her Majesty’s Passport Office if you need help.
Get an emergency travel document
We may be able to provide an emergency travel document (ETD) if you’re abroad and your passport has been lost or stolen, damaged or expired, and you cannot get a new or replacement passport in time to travel.
To begin the application process, log on to the ETD online portal to submit your details and payment. You will then be directed to the Consular Appointment Booking System to arrange a convenient time to attend our office in person so that we can verify your identity and your documents. We will then issue you with your ETD.
If you’re due to travel in the next 24 hours, contact us as soon as possible.
Please call us for advice before making an appointment if:
you have never applied for a British passport before
you are applying on behalf of a child
Please note that an emergency travel document does not guarantee entry to every country. Read what an emergency travel document does.
You may also be required to obtain a special pass from Malaysian Immigration Department, to be affixed in your emergency travel document. The Consular Section will issue you with a letter, to support your request with Malaysian Immigration.
For information and advice on travelling to Malaysia, see travel advice for Malaysia.
Get a visa
The British High Commission can’t help with visa enquiries.
If you’re not a British national, you may need a visa to travel to the UK. Check if you need a UK visa.
If you’re a British national travelling abroad and need to apply for a visa to visit a particular country or check if you need a visa, see the entry requirements on our foreign travel advice for the country you want to visit.
For more information on visas, see UK visas and immigration.
We can issue a marriage letter as required by the National Marriage Registration Department in Malaysia. For information on getting married in Malaysia, see getting married abroad.
Register a birth or death
If the death occurred in Malaysia and you’re still in the country, contact us. If you’re in the UK and hear of the death of a relative from a third party, you should contact the Foreign and Commonwealth Office on 020 7008 1500.
Read our guidance on coping with death abroad.
Support if you’ve been arrested
We’ll do all we can to contact you within 24 hours of being told that you’ve been detained or arrested, and will give you a prisoner pack with information for British prisoners in Malaysia. We cannot get you out of prison, prevent the local authorities from deporting you after your prison sentence, or interfere in criminal or civil court proceedings.
Notarial and documentary services
For legal reasons, we’re unable to carry out notarial acts in Commonwealth countries. This includes certifying documents as true copies of originals, administering oaths or taking affidavits. For these or other notarial acts, you should contact a local notary. A standard letter is available to confirm we do not offer these services in Malaysia.
We offer a limited range of documentary services, including issuing a letter for a Dependent Pass, certifying the signature of the Ministry of Foreign Affairs Malaysia and preparing a document in English. See the list of documentary services we provide.
The British High Commission in Malaysia does not provide legalisation services.
Ask the UK government to get a UK document legalised (certified as genuine).
Local service providers
Use our lists of local suppliers and services if you need help in Malaysia. Please note that inclusion in these lists does not constitute official endorsement by the British High Commission or the UK government.
How else we can help
In addition to the services listed above we can also:
- provide information about transferring funds
- provide appropriate help if you have suffered rape or serious assault, are a victim of other crime, or are in hospital
- help people with mental illness
- offer support and help in a range of other cases, such as child abductions, missing people and kidnapping
- contact family or friends for you if you want
- make special arrangements in cases of terrorism, civil disturbances or natural disasters or other crises abroad
For more information on the services we can provide, see Support for British nationals abroad: A guide.
For general information on living in or planning to live in Malaysia, see living in Malaysia
What the High Commission cannot do for you
Although we try to help British nationals in a wide range of situations, we cannot:
- help you enter a country, for example, if you don’t have a visa or your passport is not valid
- give you legal advice, investigate crimes or carry out searches for missing people, although we can give you details of people who may be able to help you in these cases, such as English-speaking lawyers
- get you better treatment in hospital or prison than is given to local people
- pay any bills or give you money (in very exceptional circumstances we may lend you some money from public funds, which you’ll have to pay back)
- make travel arrangements for you, or find you work or accommodation
- make business arrangements on your behalf
British High Commission Kuala Lumpur
Level 27 Menara Binjai
2 Jalan Binjai
Switchboard Telephone +6 03 2170 2200
Switchboard Fax +6 03 2170 2370
Monday to Thursday, 8.00am to 12.30pm and 1.15pm to 4.30pm
Friday: 8.00am to 12.30pm