[Withdrawn] Personal Independence Payment checklist
Updated 19 May 2016
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This publication is available at https://www.gov.uk/government/publications/personal-independence-payment-checklist/personal-independence-payment-checklist
Getting your organisation ready
The Personal Independence Payment (PIP) toolkit for support organisations contains a handbook, quick guides, examples of the letters and forms, and alternative formats. Adapt these to your own guidance or communications.
The information for specific groups in the toolkit contains tailored communications and guidance that you can use with your own people and to help support claimants.
A Department for Work and Pensions (DWP) partnership manager may be able to meet your teams face-to-face to talk about the new benefit. If you are not already in contact with a local DWP partnership manager you can find their contact details on the DWP partnerships page.
The DWP welfare reform communications toolkit explains the context behind welfare reforms and provides an overview of all the changes that DWP will deliver over the next few years.
The Universal Credit toolkit can help you explain in work and out of work benefit changes to claimants.
Information for the people you support
Direct claimants to www.gov.uk/pip for the latest information, including when they might be affected – perhaps link from your website or publications.
Check your guides and communications to make sure they’re offering up-to-date advice, including about other benefits and services that PIP might affect, such as travel passes and blue badges – download the PIP handbook.
Claimants can phone for help and support with PIP on 0800 121 4433 (textphone 0800 121 4493) from Monday to Friday 8am to 6pm.
Consider also providing information about Access to Work grants. This grant can help pay for practical support so people with a disability, health or mental health condition can do their job.
Disability Living Allowance (DLA) forms
Please stop issuing ‘DLA 1A Adult’ and ‘DLA 1 Adult’ forms. Remember that new claims to PIP are started over the phone by calling 0800 917 2222 (textphone 0800 917 7777). Using old DLA forms could delay a new claim. You can still use DLA forms for children.