Benefits – guidance

Universal Credit guides

Information about how Universal Credit is paid and the support it provides for people who are on a low income or out of work.

What is Universal Credit?

Universal Credit supports people who are on a low income or out of work, and helps ensure that they are better off in work than on benefits.

This short film gives an introduction to Universal Credit, including:

  • how it helps to make work pay
  • the support claimants get
  • what’s expected in return

Introduction to Universal Credit

Universal Credit: an introduction – a guide to help prepare future claimants for the changes that Universal Credit brings

Four things you need to know when claiming Universal Credit

Where is Universal Credit available?

Universal Credit is being introduced in stages. Whether you can claim will depend on where you live and your personal circumstances.

It is available to single people nationally and to couples and families in some areas of the country.

Jobcentre areas where couples and families can claim Universal Credit – areas where you may be able to claim Universal Credit

Local authorities and Jobcentre areas that will transition to the full Universal Credit service

How Universal Credit works

Universal Credit welcome guide - an introduction to how Universal Credit works

Universal Credit claimant journey – what you can expect when you make a Universal Credit claim

Universal Credit: different earning patterns and your payments – information about different earnings patterns and how these may affect your Universal Credit payment

Universal Credit work allowances – information about work allowances from April 2016

Universal Credit: further information for couples – what Universal Credit means for people who make a joint claim as a couple

Universal Credit: further information for families – what Universal Credit means for families

Universal Credit and self-employment – the support Universal Credit offers for claimants who run their own business

Universal Credit if you have a disability or health condition – support that is available for Universal Credit claimants who have a disability or health condition

Universal Credit and your home – the support towards housing costs that Universal Credit offers

Universal Credit and your Claimant Commitment – what is expected in return for receiving Universal Credit

Universal Credit and other benefits

Other support you may be entitled to if you receive Universal Credit

Universal Credit Personal Planner – this can help you prepare for any changes to the way to claim your benefits

Universal Credit: help with managing your money – budgeting support available through DWP and other organisations

Help with moving from benefits to work – help for specific problems

Universal Credit for employers

There are also a range of guides aimed at employers that explain how Universal Credit works and how it can support your employees and workers.

Universal Credit: how it helps your employees and workers – this information can help you answer any questions your employees and workers may have about Universal Credit

Universal Credit for HR and payroll staff – explains the changes and benefits Universal Credit brings for recruiters, HR managers and payroll staff

Frequently asked questions from employers – compiled from questions asked by employers and SMEs

Universal Credit for landlords

Universal Credit may include money towards housing costs. Claimants will have to arrange to pay their rent direct to their landlord if they don’t do this already.

Universal Credit and rented housing – what Universal Credit means for landlords and tenants

Universal Credit and tax credits

Universal Credit claimants cannot receive Universal Credit and tax credits at the same time.

Universal Credit and tax credits – how Universal Credit affects tax credits claimants

Technical information about how tax credit debt is affected by the move to Universal Credit and what claimants need to do

Videos and illustrated guides

Universal Credit videos explain how Universal Credit works and how it supports claimants

Illustrated information about Universal Credit and how it supports claimants

Universal Credit visual identity

Universal Credit has its own visual identity which we have designed for use by our partners. To indicate the significant role you will have to play in supporting the implementation of Universal Credit, we have created a ‘Working with Universal Credit’ logo you can use alongside your own branding.

You can access logos and guidelines through the DWP Communication Centre. You will need to register if you haven’t used the centre before. As part of registration, you will need to provide contact details of a DWP sponsor who can support your request.