Benefits – guidance

Universal Credit guides

Information about how Universal Credit is paid and the support it provides for people who are on a low income or out of work.

What is Universal Credit?

Universal Credit is a new benefit that supports people who are on a low income or out of work, and helps ensure that they are better off in work than on benefits.

This short film gives an introduction to Universal Credit, including:

  • how it helps to make work pay
  • the support claimants get
  • what’s expected in return

Introduction to Universal Credit

Universal Credit: an introduction – a guide to help you prepare future claimants for the changes that Universal Credit brings

Universal Credit frequently asked questions – answers to some common questions about Universal Credit and how it will work

Four things you need to know when claiming Universal Credit

Universal Credit Personal Planner – this can help people find out if there are any important changes they need to make to help them prepare for the new service

List of jobcentre areas where Universal Credit is available – areas where you may be able to claim Universal Credit

Local authorities and jobcentre areas that will begin to deliver Universal Credit over the coming months

Local authorities and jobcentre areas that will transition to the full Universal Credit service

How Universal Credit works

Universal Credit work allowances – information about work allowances from April 2016

Universal Credit: Help with managing your money – the budgeting support available through DWP and other organisations

Introduction to Universal Credit and couples – what Universal Credit will mean for people who make a joint claim as a couple

Universal Credit and your family – what Universal Credit will mean for families

How Universal Credit helps make work pay – how Universal Credit can support people in work by topping up their earnings

Universal Credit and your Claimant Commitment – what is expected in return for receiving Universal Credit

Universal Credit and your home – support with housing costs that is available through Universal Credit

Universal Credit and other benefits – other support you may be entitled to if you receive Universal Credit

Universal Credit welcome guide – an introduction to Universal Credit

Universal Credit for employers

There are also a range of guides that explain how Universal Credit works for employers.

Universal Credit works for employers – what Universal Credit means for employers and their staff

Universal Credit: how it helps your employees and workers – this information can help you answer any questions your employees and workers may have about Universal Credit

A guide to Universal Credit for HR and payroll staff – explains the changes and benefits Universal Credit brings for recruiters, HR managers and payroll staff

Frequently asked questions from employers – compiled from questions asked by national employers and SMEs

Universal Credit in more detail

General information

Claiming Universal Credit – details of who can claim Universal Credit and how to make a claim

Universal Credit claim journey – what people can expect when they make a Universal Credit claim

Universal Credit and couples questions and answers – more detailed information about claiming Universal Credit as a couple

Universal Credit and families: questions and answers – more detailed information for Universal Credit claimants who have children

Information on specific areas

Universal Credit and work – how Universal Credit supports jobseekers and what happens when they start work or earn more

Universal Credit and self-employment – the support Universal Credit offers for claimants who run their own business

Universal Credit if you have a disability or health condition – support that is available for Universal Credit claimants who have a disability or health condition

Help with moving from benefits to work – help for specific problems

Information for specific groups

Universal Credit and rented housing – what Universal Credit means for landlords and tenants

Universal Credit and tax credits – how Universal Credit affects tax credits claimants

Universal Credit visual identity

Universal Credit has its own visual identity which we have designed for use by our partners. To indicate the significant role you will play in supporting the implementation of Universal Credit we have created a ‘Working with Universal Credit’ logo you can use alongside your own branding.

You can access logos and guidelines through the DWP Communication Centre. You will need to register if you haven’t used the centre before. As part of registration, you will need to provide contact details of a DWP sponsor who can support your request.

Technical guides

Technical information about how tax credit debt is affected by the move to Universal Credit and what claimants may need to do

Illustrated guides

Illustrated information about Universal Credit and how it supports claimants

Videos

Universal Credit videos explain how Universal Credit works and how it supports claimants