Guidance

Contacting your Valuation Office

Contacting your regional Valuation Office for Council Tax and business (non-domestic) rates enquiries.

Documents

Details

England and Wales

You can contact the Valuation Office Agency (VOA) using the Contact VOA tool if you have any enquiries about your Council Tax band or business rates valuation.

For queries about your Council Tax or business rates bills contact your local council.

VOA general enquiries

  • Telephone (England): 03000 501501
  • Telephone (Wales): 03000 505505

Opening hours: Monday to Friday 8:30am to 5:00pm. Closed on bank holidays.

Find out about call charges.

VOA Rent Officers

For queries regarding Fair Rents, Local Housing Allowance rates and to contact a Rent Officer:

  • Telephone: 03000 502502
  • Email: nsohelpdesk@voa.gsi.gov.uk
  • Or you can write:
    • Valuation Office Agency
    • Customer Service Centre - Rent Officer Functions
    • Wycliffe House
    • Green Lane
    • DURHAM
    • DH1 3UW

Scotland and Northern Ireland

If you are enquiring about a property in Scotland or Northern Ireland contact:

Published 2 November 2015
Last updated 23 January 2018 + show all updates
  1. The CT map has been updated
  2. The NDR map has been updated.
  3. The contact map has been amended to reflect the closure of the York and Wolverhampton office.
  4. The 'NDR contact map' has been updated.
  5. The NDR and CT maps have been updated to reflect recent office closures.
  6. The Bournemouth, Leicester and Peterborough have been removed from the attachments due to office closures.
  7. The contact maps have been updated.
  8. The Teesside office has been removed from the contact maps.
  9. With the closing of the Barking office, the contact maps have been updated to remove the office.
  10. Details for contacting the VOA if your enquiry relates to the Draft 2017 Valuation List have been added.
  11. The address for Non-domestic London has changed on the business rates contact map.
  12. Change of Unit Head on the NDR contact map.
  13. The Ulverston office and Merthyr Tydfil office have been removed due to closure.
  14. Barnstaple office has been removed due to it's closure.
  15. More contact details added.
  16. Ulverston office details removed due to closure.
  17. Taunton office has now closed.
  18. Removal of Guildford and Isle of Wight offices due to closures.
  19. First published.