Supporting detail:

Warm Home Discount scheme

The Warm Home Discount scheme is a 4-year initiative (April 2011 to March 2015) aimed at helping around 2 million of the UK’s most vulnerable customers with their electricity bills annually. The £1.1 billion scheme is funded by energy suppliers.

We have recently committed to additional spending of £320m on the Warm Home Discount scheme in 2015/16 and are currently consulting on a number of changes to the scheme to improve its effectiveness. The consultation closes for comments on 13 November 2014.

Elements to the scheme

There are 3 elements to the scheme:

Core group of pensioners on low incomes

This is the most vulnerable group of customers. In 2013 to 2014 participating electricity suppliers made almost 1.16 million automatic payments of £135 to this group and a total of 1.24 million eligible pensioners received the rebate. Payments for 2014 to 2015 will be £140 for each eligible household.

Broader group of ‘at risk’ energy customers

Examples of people who may qualify for this discount are those on low incomes with a disability and those with a long-term illness or with young children. Participating electricity suppliers determine their criteria for eligibility, which are then approved by the Office of the Gas and Electricity Markets (Ofgem). There are limits on the number of customers who can benefit from Broader group schemes.

In the 2014 to 2015 period, approved Broader group scheme customers will receive a £140 discount on their electricity bills.

See below for a list of electricity suppliers offering Broader group schemes.

Industry initiatives

These are energy supplier-funded programmes and partnerships that assist those in or at risk of fuel poverty by providing benefit entitlement checks, debt advice and energy efficiency measures.

Winter 2014-to-2015 payments

All those eligible or potentially eligible for a Core Group discount will have received a letter by end of November 2015. Those whose letter asks them to contact the helpline to claim their discount will need to call by 30 January 2015 2014. Discounts should be credited to electricity accounts by end of March 2015.

The discount only applies to electricity accounts, so if customers use different suppliers for their electricity and gas they should only contact their electricity provider for this scheme.

Participating electricity suppliers

The electricity suppliers and their affiliates participating in the Warm Home Discount scheme are:

  • British Gas – 0800 072 8625 or 0800 294 8604
    • Sainsbury’s Energy – 0800 316 6011
    • Scottish Gas
  • Cooperative Energy – 0800 093 7511
  • EDF
  • E-On – 0800 051 1480
  • First Utility – 01926 320 700
  • Npower – 0808 172 6999
  • SSE – 0800 300 111
    • Atlantic – 0800 300 111
    • Ebico – Equipower/ Equigas – 0800 458 7689
    • M&S Energy – 0800 975 4754
    • Scottish Hydro – 0800 300 111
    • Southern Electric – 0800 300 111
    • SWALEC – 0800 300 111
  • Scottish Power – 0800 027 2700
    • Manweb
  • Utility Ware House – 0844 815 7777

Electricity suppliers offering Broader Group schemes

The suppliers offering Broader Group schemes are:

  • British Gas – 0800 072 8625 or 0800 294 8604
    • Sainsbury’s Energy – 0800 316 6011
    • Scottish Gas
  • Cooperative Energy – 0800 093 7511
  • EDF
  • E-On – 0800 051 1480
  • First Utility – 01926 320 700
  • Npower – 0808 172 6999
  • SSE – 0800 300 111
    • Atlantic – 0800 300 111
    • Ebico – Equipower/ Equigas – 0800 458 7689
    • M&S Energy – 0800 975 4754
    • Scottish Hydro – 0800 300 111
    • Southern Electric – 0800 300 111
    • SWALEC – 0800 300 111
  • Scottish Power – 0800 027 2700
    • Manweb
  • Utility Ware House – 0844 815 7777

Three other schemes supporting people at risk from fuel poverty are the: