News story

Customers will receive more application results online from 13 July

We plan to activate e-Despatch on 13 July and enhance the portal PDF download area.

We have been sending customers who have portal accounts the majority of their application results online for some time.

From 13 July we are adding the ability to return more of our customer’s land registration application results instantly and securely to their Land Registry portal accounts – even if they sent us their application through the post.

If a customer has a Land Registry portal account, nearly all of their application results will be returned online, rather than via the post, with the exception of first registration results and large, complex plans. All customers will continue to receive results of completed first registration applications of unregistered land, and large complex plans in the post.

Customers who do not have portal accounts will continue to receive application results through the post.

We recommend that portal users prepare for receiving additional applications online by:

Application results will be available to view in the portal PDF download area for 30 calendar days (inclusive of the application completion date).

Customers who don’t have portal accounts can sign up to the portal for quicker, secure online transactions.

Whether customers have a portal account or not, all postal applications should be sent to our central PO Box/DX address to ensure they are received, and entered on the daylist as quickly as possible.