Decision makers’ guide: staff guide

Guidance for DWP staff who make decisions about benefits, pensions and allowances.

This guidance is for DWP staff who make decisions about benefits and pensions. It helps them make decisions that are accurate and consistent.

The introduction of Universal Credit and Personal Independence Payment affects the guidance DWP staff use.

DWP decision makers now use Advice for decision making (instead of the DMG) for decisions that involve:

Why we publish this guide

We publish this guide to help people understand how we make decisions.

Information for claimants

Information for claimants about eligibility and how to claim:



  1. Decision makers’ guide: Vol 1: Decision making and appeals: staff guide
  2. Decision makers’ guide: Vol 2: International subjects: staff guide
  3. Decision makers’ guide: Vol 3: Subjects common to all benefits: staff guide
  4. Decision makers’ guide: Vols 4, 5, 6 and 7: Jobseeker's Allowance and Income Support: staff guide
  5. Decision makers’ guide: Vols 8 and 9: Employment and Support Allowance: staff guide
  6. Decision makers’ guide: Vol 10: Benefits for incapacity, disability, maternity and bereavement: staff guide
  7. Decision makers’ guide: Vol 11: Industrial injuries benefits: staff guide
  8. Decision makers’ guide: Vol 12: Pensions: staff guide
  9. Decision makers’ guide: Vols 13 and 14: State Pension Credit: staff guide
Published 28 October 2013