Guidance for DWP staff who make decisions about benefits, pensions and allowances.
This guidance is for DWP staff who make decisions about benefits and pensions. It helps them make decisions that are accurate and consistent.
The introduction of Universal Credit and Personal Independence Payment affects the guidance DWP staff use.
DWP decision makers now use Advice for decision making (instead of the DMG) for decisions that involve:
We publish this guide to help people understand how we make decisions.
Information for claimants about eligibility and how to claim:
Don’t include personal or financial information like your National Insurance number or credit card details.