Guidance

Advice for decision making: staff guide

Advice for DWP decision makers on Universal Credit, PIP and contribution-based JSA and ESA for people who are eligible for Universal Credit.

Documents

ADM amended chapters for February 2015

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DMG memo 13/15: Pension flexibilities and Universal Credit

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ADM memo 12/15: Changes to Class 2 National Insurance Contributions

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ADM memo 11/15: ESA, repeat assessments and pending appeal awards

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ADM memo 10/15: JSA and extended periods of sickness awards

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ADM memo 9/15: Members of The Reserve Forces Amendment Regulations

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ADM memo 8/15: Universal Credit, extension of relevant districts for digital service claims

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ADM memo 7/15: Traineeships and qualifying young persons

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ADM memo 6/15: Rates for Income Tax, Universal Credit benefit rates and social security contributions from April 2015

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ADM memo 5/15: The Universal Credit (Work-Related Requirements) in Work Pilot Scheme and Amendment Regulations 2015

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ADM memo 4/15: Universal Credit: Extension of relevant districts for single claimants

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ADM memo 3/15: Miscellaneous amendments, February 2015

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ADM memo 2/15: Universal Credit, further digital service claims

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ADM memo 1/15: Universal Credit, further changes to gateway conditions

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ADM memo 28/14: UC and ESA, activity 1 and use of manual wheelchair

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ADM memo 27/14: Marriage of same sex couples, further changes

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ADM memo 26/14: Universal Credit, digital service amendments

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ADM memo 25/14: Universal Credit, digital service claims

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ADM memo 24/14: Universal Credit and miscellaneous amendments

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ADM memo 23/14: Universal Credit gateway conditions, claimants with caring responsibilities

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ADM memo 22/14: Jobseeker's Allowance and Employment and Support Allowance waiting days

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ADM memo 21/14: Second or subsequent referrals for the WCA – ESA

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ADM memo 19/14: Universal Credit, amendments to transitional provisions

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ADM memo 18/14: Universal Credit and Employment and Supprt Allowance: Activity 5(d)

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ADM memo 17/14: Changes to JSA and ESA transition

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ADM memo 16/14: Universal Credit, further extension of relevant districts

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ADM memo 15/14: Universal Credit: further changes to the gateway conditions

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ADM memo 14/14: Changes to the gateway conditions

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ADM memo 8/14: UC and ESA, recording LCW scores

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ADM memo 7/14: UC and ESA, sensory impairment activities

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ADM memo 4/14: Marriage of same sex couples

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List of abbreviations

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List of statutes and statutory instruments

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Chapter A1: Principles of decision making and evidence

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Chapter A2: Claims

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Chapter A3: Revision

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Chapter A4: Supersession, suspension and termination

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Chapter A5: Appeals, PIP and UC only

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Chapter A6 – Staying

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Annex A – spare for future use

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Annex B – spare for future use

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Annex C – Issues for decision by HM Revenue and Customs

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Annex D – Decisions and determinations that are appealable

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Annex E – Decisions and determinations that are not appealable

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Annex F – spare for future use

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Annex G – Extracts from the European Convention

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Annex H – spare for future use

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Annex I – spare for future use

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Annex J – spare for future use

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Annex K – Neutral citation

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Annex L – Prefixes to reported Commissioner's decisions

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Annex M – Example of application of section 7

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Chapter B1: Payment of UC, PIP, ESA and JSA

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Chapter B2 – Restrictions on payment of benefit – benefit offences

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Chapter B3 – Evidence of age and death

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Chapter C1: Universal Credit

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Chapter C2 – International issues: Personal Independence Payment

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Chapter C3 – Jobseeker's Allowance

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Chapter C4 – Employment and Support Allowance

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Chapter D1 – Overpayments, recoverability, adjustments, civil penalties and recoupment – UC, JSA and ESA

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Chapter D2: Third Party Deductions UC, JSA and ESA

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Chapter D3 – Deductions from benefit in respect of FRM and CMD UC, JSA and ESA

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Chapter D4 – Loan interest payments paid direct to qualifying lender UC, JSA and ESA

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Chapter E1: Introduction and entitlement

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Chapter E2: Benefit unit, awards and maximum amount

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Chapter E3: Special cases

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Chapter E4: Universal Credit, living together as a married couple

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Chapter E5 – Benefit cap

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Chapter F1: Child element

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Chapter F2 – Housing costs element

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Chapter F3: Housing costs element, support for renters

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Chapter F4: Housing costs element, support for owner occupiers

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Chapter F5 – Work capability elements

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Chapter F6 – Carer element

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Chapter F7: Childcare costs element

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Chapter G1: Work Capability Assessment

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Chapter G2 – Limited capability for work

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Chapter G3 – Limited capability for work and work-related activity

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Chapter H1: Capital

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Chapter H2: Capital disregards

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Chapter H3: Earned income, employed earnings

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Chapter H4: Earned income, self-employed earnings

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Chapter H5: Unearned income

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Chapter H6: Students and student income

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Chapter J1 – The claimant commitment

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Chapter J2 – Work-related groups

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Chapter J3: Work-related requirements

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Chapter K1 – Sanctions – general principles

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Chapter K2 – Good reason

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Chapter K3 – Higher level sanctions

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Chapter K4 – Medium level sanctions

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Chapter K5 – Low level sanctions

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Chapter K6 – Lowest level sanctions

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Chapter K7 – Effect of ESA and JSA sanctions on UC

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Chapter K8 – When a reduction is to have effect

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Chapter K9 – Amount of reduction

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Chapter L1 – Hardship

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Chapter L2: Universal Credit, Social Fund, Sure Start Maternity Grants

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Chapter L3: Universal Credit, Social Fund, Funeral Payments

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Chapter L4: Social Fund, Cold Weather Payments

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Chapter M1 – Pathfinder Group – claims for UC

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Chapter M2 – Pathfinder Group – Effects of transition to UC

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Chapter M3: Gateway conditions Pathfinder Group, claims for UC from 16 June 2014

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Chapter M4: Gateway conditions Pathfinder Group, effects of transition to UC from 16 June 2014

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Chapter P1 – Conditions of entitlement

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Chapter P2: Assessment for PIP

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Chapter P3: Hospitals, similar institutions and care homes

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Chapter P4: Exceptions to normal payability rules

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Chapter P5: Transitional provisions

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Chapter P6 – Good reason

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Chapter R1 – JSPs and JSA contributions conditions

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Chapter R2: JSA conditions of entitlement

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Chapter R3 – JSA claimant responsibilities – the claimant commitment

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Chapter R4: JSA claimant responsiblities, work-related requirements

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Chapter R5 – Trade disputes

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Chapter S1 – JSA amounts payable and part-week payments

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Chapter S2: JSA and employed earners

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Chapter S3: JSA, self-employed earners and share fishermen

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Chapter S4 – JSA sanctions – general principles

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Chapter S5 – JSA higher-level sanctions

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Chapter S6 – JSA medium-level sanctions

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Chapter S7 – JSA low-level sanctions

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Chapter S8: JSA transition

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Chapter U1: ESA conditions of entitlement

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Chapter U2: ESA limited capability for work-related activity

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Chapter U3 – ESA claimant responsibilities – the claimant commitment

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Chapter U4 – ESA claimant responsibilities – work-related requirement groups

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Chapter U5 – ESA claimant responsibilities – work-related requirements

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Chapter U6 – ESA disqualification

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Chapter U7: ESA award made pending appeal

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Chapter V1 – ESA amounts of allowance and part-week payments

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Chapter V2 – Duration of ESA award

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Chapter V3 – ESA – effect of work

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Chapter V4: ESA and employed earners

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Chapter V5: ESA and self-employed earners

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Chapter V6: ESA assessment phase and components

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Chapter V7 – ESA sanctions

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Chapter V8: ESA transition

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Detail

This advice for DWP decision makers covers:

The advice in the Decision makers’ guide applies in all other cases.

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Why we publish this guide

We publish this guide to help people understand how we make decisions.

Information for claimants

Information for claimants about eligibility and how to claim: