Guidance

Decision makers’ guide: Vol 1: Decision making and appeals: staff guide

Guidance for DWP decision makers on decision making and appeals.

Documents

DMG Vol 1 Ch 1: Principles of decision making and evidence

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DMG Vol 1 Ch 2: Claims and applications

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DMG Vol 1 Ch 3: Revision

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DMG Vol 1 Ch 4: Supersession, suspension and termination

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DMG Vol 1 Ch 5: Work-focused interviews

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DMG Vol 1 Ch 6: Making appeals and staying

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DMG Vol 1 Annexes A to M

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DMG Vol 1: Amendment 52, October 2016

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DMG Vol 1: Amendment 51, June 2016

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DMG Vol 1: Amendment 50, February 2016

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DMG Vol 1: Amendment 49, October 2015

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DMG Vol 1: Amendment 48, June 2015

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Detail

This guidance is for DWP staff who make decisions about benefits and pensions. It helps them make decisions that are accurate and consistent.

The introduction of Universal Credit and Personal Independence Payment affects the guidance DWP staff use.

DWP decision makers now use Advice for decision making (instead of the DMG) for decisions that involve:

Why we publish this guide

We publish this guide to help people understand how we make decisions.

Information for claimants

Information for claimants about eligibility and how to claim: