Guidance

Decision makers’ guide: Vols 8 and 9: Employment and Support Allowance: staff guide

Guidance for DWP decision makers on decision making and appeals.

Documents

DMG Vol 8 Ch 41: ESA conditions of entitlement

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 8 Ch 42: Limited capability for work and limited capability for work-related activity

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 8 Ch 43: Membership of the household

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 8 Ch 44: Normal amount payable and components

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 8 Ch 45: IB, SDA and IS, claims and reassessment

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 8 Ch 46: ESA, Payment questions

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 8 Ch 47: This chapter is spare

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 8: Amendment 25, June 2018

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 8: Amendment 24, October 2017

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 8: Amendment 23, February 2017

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 8: Amendment 22, October 2016

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 8: Amendment 21, June 2016

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 8: Amendment 20, February 2016

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 9 Ch 48: General rules on income

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 9 Ch 49: Earnings of employed earners

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 9 Ch 50: Self-employed earners

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 9 Ch 51: Income other than earnings

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 9 Ch 52: Capital

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 9 Ch 53: WFHRA, WfI and disqualification

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 9 Ch 54: Special cases and urgent case payments

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 9: Amendment 27, June 2018

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 9: Amendment 26, February 2018

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 9: Amendment 25, October 2017

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 9: Amendment 24, June 2017

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 9: Amendment 23, February 2017

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 9: Amendment 22, June 2016

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

DMG Vol 9: Amendment 21, February 2016

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This guidance is for DWP staff who make decisions about benefits and pensions. It helps them make decisions that are accurate and consistent.

The introduction of Universal Credit and Personal Independence Payment affects the guidance DWP staff use.

DWP decision makers now use Advice for decision making (instead of the DMG) for decisions that involve:

Why we publish this guide

We publish this guide to help people understand how we make decisions.

Information for claimants

Information for claimants about eligibility and how to claim:

Published 1 June 2013
Last updated 12 October 2018 + show all updates
  1. Revised DMG volume 9 chapter 52: Capital. Annotated to DMG memo 12/18.
  2. Revised DMG volume 8 chapter 45: IB, SDA and IS, claims and reassessment annotated to DMG memo 11/18.
  3. Published revised DMG volume 8 chapters 42, 44 and amendment 25, volume 9 chapters 49, 50, 51, 54 and amendment 27. The changes are listed in amendments 25 (vol 8) and 27 (vol 9).
  4. Revised DMG volume 8, chapter 45: IB, SDA and IS, claims and reassessment - annotated to memo 2/18.
  5. Added revised chapters 49, 50, 51 and 52. The changes are listed in amendment 26 (vol 9).
  6. Added revised DMG volume 8 chapters 41 to 45 and volume 9 chapters 51 and 53. The changes are listed in amendment 24 (vol 8) and amendment 25 (vol 9).
  7. Added revised DMG Vol 8 Ch 41: ESA conditions of entitlement and DMG Vol 9 Ch 51: Income other than earnings - annotated to new memo 21/17.
  8. Added revised DMG volume 9 chapters 49 to 54. The changes are listed in amendment 24. Also deleted out of date amendments 18 and 19 (vol 8) and amendments 18 to 20 (vol 9).
  9. Revised volume 8 chapter 44 and volume 9 chapters 51 and 52 - annotated with memo 14/2017.
  10. Revised DMG volume 8, chapter 42 annotated to memo 13/17.
  11. Revised DMG volume 8 chapter 46 and volume 9 chapters 51 and 52. Amendments are annotations to memos.
  12. Revised DMG volume 8, chapters 41 and 44 and volume 9 chapter 49 and 53 annotated to memos 6 to 8/17.
  13. Added revised chapters 44, 46 and 49 with new rates from April 2017.
  14. Added revised chapter 51 annotated to new DMG memo 3/17.
  15. Added revised chapters 41, 44, 49, 51, 52 and 53. The changes are listed in amendments 23 (vol 8) and 23 (vol 9).
  16. Added revised chapter 41 annotated to new DMG memo 25/16.
  17. Added revised vol 8 chapter 44. The changes are listed in amendment 22.
  18. Added revised chapter 51 annotated to new DMG memo 19/16.
  19. Added revised DMG volume 9 chapters 48 and 49. Changes listed in DMG volume 9 amendment 22 June 2016.
  20. Added revised DMG volume 8 chapters 41, 44 and 46 and volume 9 amendment 22 June 2016.
  21. Added revised chapters 50 and 51. The changes are listed in amendment 19 (vol 8).
  22. Published revised vol 8 amendment 20 and vol 9 amendment 21 - page 2 - amended abbreviations and statute abbreviations.
  23. Replaced chapter 49 with revised version annotated with new memo 11/16.
  24. Added revised chapters 44, 46 and 49 annotated to DMG memo 10/16.
  25. Added revised chapters 44, 54, and amendments 20 (vol 8) and 21 (vol 21), which list the amendments.
  26. Added revised chapters 44, 51, 52, and 53. The changes are listed in amendments 19 (vol 8) and 20 (vol 9).
  27. Added revised chapters 41, 42, 44, 45, 46, 48 to 52 and 54 . The changes are listed in amendments 18 (vol 8) and 19 (vol 9).
  28. Added revised ch 44 annotated to memo 19/15: Housing costs and changes to standard interest rate.
  29. Added revised chapter 42 annotated to memo 17/15.
  30. Published revised chapters 42, 44, 48 to 50, 51 and 52 annotated with new relevant memos 6 to 12/15.
  31. Replaced chapters 44, 46 and 49 with revised versions annotated with new memo 5/2015.
  32. Added revised chapters 44, 46, 50, 52 and 53. The changes are listed in amendments 17 (vol 8) and 18 (vol 9) - also added.
  33. Replaced ch 51 annotated with new memos 1 and 2/15.
  34. Added revised chapter 42 annotated with memos 35 to 37/14.
  35. Published revised chapter 44 annotated with new memos 33 and 34/14.
  36. Added revised: vol 8 chapters 41, 42, 44 and 46 and new amendment 16 - vol 9 chapters 51 and 52 and new amendment 17.
  37. Added revised chapters to volumes 8 and 9. See amendment PDFs 15 (vol 8) and 16 (vol 9) for a list of the changes made.
  38. Replaced chapter 53 with revised version annotated with reference to memo 11/14: Work-related activity and work-focused interviews for lone parents.
  39. Replaced vol 8 ch 44 and vol 9 ch 51with revised versions. See DMG memo 9/14 for details of amendments.
  40. Added revised chapters 41 to 46, 48, 49, 51, 53 and 54. The changes are listed in amendments 14 and 15 - also added.
  41. Added revised vol 8 ch 42, with changes referring to guidance in DMG memo 2/14 - ESA - good cause.
  42. First published.