Guidance

Decision makers’ guide: Vols 4, 5, 6 and 7: Jobseeker's Allowance and Income Support: staff guide

Guidance for DWP decision makers on decision making and appeals.

Documents

DMG Vol 4: Ch 20: JSA and IS – conditions of entitlement

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DMG Vol 4 Ch 21: JSA – labour market questions

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DMG Vol 4 Ch 22: Membership of the family

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DMG Vol 4 Ch 23: Normal amount payable

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DMG Vol 4 Ch 24: Special cases

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DMG Vol 4: Amendment 42 – February 2014

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DMG Vol 4: Amendment 41 – October 2013

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DMG Vol 4 Amendment 40 – June 2013

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DMG Vol 4 Amendment 39 – February 2013

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DMG Vol 5 Ch 25: General rules on income

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DMG Vol 5 Ch 26: Employed earners

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DMG Vol 5 Ch 27: Self-employed earners and share fishermen

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DMG Vol 5 Ch 28: Income other than earnings

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DMG Vol 5 Ch 29: Capital

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DMG Vol 5 Amendment 41 – February 2014

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DMG Vol 5 Amendment 40 – June 2013

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DMG Vol 5 Amendment 39 – February 2013

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DMG Vol 6 Ch 30: Students, young claimants and their partners

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DMG Vol 6 Ch 31: Urgent case payments

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DMG Vol 6 Ch 32: Trade disputes

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DMG Vol 6 Ch 33: Payment questions

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DMG Vol 6 Ch 34: Sanctions

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DMG Vol 6 Ch 35: Hardship

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DMG Vol 6 Amendment 39 – February 2014

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DMG Vol 6 Amendment 38 – June 2013

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DMG Vol 7 Ch 36: Transitional protection from supp B to IS and supp B to IS to JSA(IB)

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DMG Vol 7 Ch 37: Transitional protection from UB and IS to JSA

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DMG Vol 7 Ch 38: This chapter is spare

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DMG Vol 7 Ch 39: Social Fund payments

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DMG Vol 7 Ch 40: This chapter is spare

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DMG Vol 7 Amendment 37 – February 2014

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DMG Vol 7 Amendment 36 – June 2013

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Detail

This guidance is for DWP staff who make decisions about benefits and pensions. It helps them make decisions that are accurate and consistent.

The introduction of Universal Credit and Personal Independence Payment affects the guidance DWP staff use.

DWP decision makers now use Advice for decision making (instead of the DMG) for decisions that involve:

Why we publish this guide

We publish this guide to help people understand how we make decisions.

Information for claimants

Information for claimants about eligibility and how to claim:

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Please don't include any personal or financial information, for example your National Insurance or credit card numbers.