DWP Complaints Statistics
Quarterly data on DWP complaints received, closed and upheld by each business area, and categorisation of the reason for complaint.
The Department for Work and Pensions (DWP) encourages staff to respond to feedback they receive about the services we provide. This helps us identify and resolve most issues quickly, at the first point of contact. If it isn’t possible to do so, the department has a well-developed complaints procedure.
If a complainant is unhappy with the final response from the Department for Work and Pensions, they can ask the Independent Case Examiner (ICE), to investigate their complaint. You can read the annual ICE reports about these investigations.
If a complainant doesn’t agree with the response from ICE, they can ask their MP (or any other MP) to send their complaint to the Parliamentary Ombudsman.
We publish information about the number of DWP complaints investigated by the Parliamentary Ombudsman in the DWP annual report and accounts.
DWP complaints statistics
Numbers of complaints about DWP
Updates to this page
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A new 'Complaints statistics section' has been added which includes, 'DWP Complaints Statistics to September 2025' and 'DWP Complaints statistics: background information and methodology'.
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Added Complaints about DWP: financial year 2025 to 2026 for 1 April to 30 June 2025.
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Added data on complaints about DWP for the financial year 2024 to 2025.
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Added data on complaints about DWP for the financial year 2023 to 2024.
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Added a link to complaints data for the financial year 2022 to 2023.
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Added a link to complaints data for the financial year 2021 to 2022.
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Added a link to complaints data for 1 April 2020 to 30 June 2020.
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Added complaints data for April to June 2020.
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Added DWP complaints data for the financial year 2019 to 2020.
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Added page with data for April 2015 to June 2015.
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First published.