Collection

DWP complaints data

• From: Department for Work and Pensions
• Published: 28 July 2014
• Last updated: 30 September 2015, see all updates

Details of the number of complaints received about the Department for Work and Pensions (DWP) in each financial year.

The Department for Work and Pensions (DWP) encourages staff to respond to feedback they receive about the services we provide. This helps us identify and resolve most issues quickly, at the first point of contact. If it isn’t possible to do so, the department has a well-developed complaints procedure.

If a complainant is unhappy with the final response from the Department for Work and Pensions, they can ask the Independent Case Examiner (ICE), to investigate their complaint. You can read the annual ICE reports about these investigations.

If a complainant doesn’t agree with the response from ICE, they can ask their MP (or any other MP) to send their complaint to the Parliamentary Ombudsman. We publish information about the number of DWP complaints investigated by the Parliamentary Ombudsman in the DWP annual report and accounts.

Complaints about DWP

1. Complaints about DWP: financial year 2016 to 2017

   • 24 February 2017
   • Transparency data

2. Complaints about DWP: financial year 2015 to 2016

   • 27 June 2016
   • Transparency data

3. Complaints about DWP: financial year 2014 to 2015

   • 30 June 2015
   • Transparency data

4. Complaints about DWP: financial year 2013 to 2014

   • 12 May 2014
   • Transparency data

Document information

Published: 28 July 2014

Updated: 30 September 2015

+ full page history

1. 30 September 2015 Added page with data for April 2015 to June 2015.
2. 28 July 2014 First published.

From: Department for Work and Pensions