Collection

DWP complaints data

Details of the number of complaints received about the Department for Work and Pensions (DWP) in each financial year.

From:
Department for Work and Pensions
Published
28 July 2014
Last updated
25 September 2025 — See all updates

The September 2025 (data up to June 2025) release of the DWP Complaints Data will be the final publication in its current format.  Historic data will continue to be available in our previous publications.

This change is being made as complaints statistics across various DWP benefits are consolidated into a single Official Statistics publication from December 2025. A link to the new location of the Complaints data will be included on this page as soon as it is available.

The Department for Work and Pensions (DWP) encourages staff to respond to feedback they receive about the services we provide. This helps us identify and resolve most issues quickly, at the first point of contact. If it isn’t possible to do so, the department has a well-developed complaints procedure.

If a complainant is unhappy with the final response from the Department for Work and Pensions, they can ask the Independent Case Examiner (ICE), to investigate their complaint. You can read the annual ICE reports about these investigations.

If a complainant doesn’t agree with the response from ICE, they can ask their MP (or any other MP) to send their complaint to the Parliamentary Ombudsman.

We publish information about the number of DWP complaints investigated by the Parliamentary Ombudsman in the DWP annual report and accounts.

Complaints about DWP

Updates to this page

Published 28 July 2014
Last updated 25 September 2025 show all updates

  1. Added Complaints about DWP: financial year 2025 to 2026 for 1 April to 30 June 2025.

  2. Added data on complaints about DWP for the financial year 2024 to 2025.

  3. Added data on complaints about DWP for the financial year 2023 to 2024.

  4. Added a link to complaints data for the financial year 2022 to 2023.

  5. Added a link to complaints data for the financial year 2021 to 2022.

  6. Added a link to complaints data for 1 April 2020 to 30 June 2020.

  7. Added complaints data for April to June 2020.

  8. Added DWP complaints data for the financial year 2019 to 2020.

  9. Added page with data for April 2015 to June 2015.

  10. First published.

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