Details of the number of complaints received about the Department for Work and Pensions (DWP) in each financial year.
The Department for Work and Pensions (DWP) encourages staff to respond to feedback they receive about the services we provide. This helps us identify and resolve most issues quickly, at the first point of contact. If it isn’t possible to do so, the department has a well-developed complaints procedure.
If a complainant is unhappy with the final response from the Department for Work and Pensions, they can ask the Independent Case Examiner (ICE), to investigate their complaint. You can read the annual ICE reports about these investigations.
If a complainant doesn’t agree with the response from ICE, they can ask their MP (or any other MP) to send their complaint to the Parliamentary Ombudsman. We publish information about the number of DWP complaints investigated by the Parliamentary Ombudsman in the DWP annual report and accounts.